Fault 03

SOLVED
3ric2hew
Regular

Fault 03

My vertical rotor aren't spinning or emitting light. Please help.

Vive Staff
Solution

Re: Fault 03

@3ric2hew

 

Hi, please PM me with the serial number and your personal information and I will see what I can do.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
satorex
Visitor

Re: Fault 03

Have this Fault 03...
What's a RMA?
Vive Staff

Re: Fault 03

@satorex, RMA = Return Merchandise Authorization. Basically it's an authorization/tracking number to send in your equipment for repair, returns, ect... 

 

If you have a fault 03 on a basestation, due to their mechanical nature it must be physically serviced. The best way to launch an RMA/Repair Ticket is to go to https://www.vive.com/us/support/contactus/ and use the live chat tool to generate an RMA. Please stick to live chat and avoid the contact form at the bottom of that page for the fastest turn around time.

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM