@satorex, RMA = Return Merchandise Authorization. Basically it's an authorization/tracking number to send in your equipment for repair, returns, ect...
If you have a fault 03 on a basestation, due to their mechanical nature it must be physically serviced. The best way to launch an RMA/Repair Ticket is to go to https://www.vive.com/us/support/contactus/ and use the live chat tool to generate an RMA. Please stick to live chat and avoid the contact form at the bottom of that page for the fastest turn around time.
To reach Viveport's customer service team, email email@example.com
To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent David R
Technical Specialist - San Francisco, CA; Monday-Friday