11-20-2018 02:39 PM
11-20-2018 02:39 PM
11-20-2018 02:47 PM
11-20-2018 02:47 PM
Hi @Walkinginfected,
I'll be sending you a PM in just a moment.
11-21-2018 05:58 AM
11-21-2018 05:58 AM
Hello,
I have the same problem with a 6 months subscription, purchased on november 20th.
I didn't received the fallout 4 VR code.
Can you help ?
Thank you.
11-21-2018 09:22 AM - edited 11-21-2018 09:22 AM
11-21-2018 09:22 AM - edited 11-21-2018 09:22 AM
@baalim, Sorry this is confusing but there are two similar FO4 campaigns this month, each with different TOS and key dates.
Technical Specialist - San Francisco, CA; Monday-Friday
11-21-2018 11:51 AM
11-21-2018 11:51 AM
Thank you for the asnwer.
Although, it's the first time I see a reference about "november 30, 2018".
I'll be patient, then
11-21-2018 12:51 PM - edited 11-21-2018 12:53 PM
11-21-2018 12:51 PM - edited 11-21-2018 12:53 PM
I am going to use this opportunity to point out the 3 landing pages that feed into the Black Friday FO4 Promotion - and screenshot where they list the Nov 30th send date. If you find a page that you think lacked this information or failed to provide you with enough information to make an informed purchasing decision, please link us so we can work to address your concerns.
(click to enlarge)
Technical Specialist - San Francisco, CA; Monday-Friday
11-21-2018 12:57 PM
11-21-2018 12:57 PM
I'll upload the screenshots I made tomorrow (different computer) but I'm pretty sure there was no reference to november 30 back then.
As I said previously, thank you
11-30-2018 01:20 PM
11-30-2018 01:20 PM
11-30-2018 01:26 PM - edited 11-30-2018 01:27 PM
11-30-2018 01:26 PM - edited 11-30-2018 01:27 PM
@viperchannel, the emails have been sent out; it probably caught caught in your spam filter. The instructions on how to get your code are below (Black Friday Promo only):
The redemption steps to get your Steam key are as follows:
Sign into your HTC account (the account associated with the email address this email was sent to)
You should then see your Steam code
Redeem the code via the Steam client – click ‘Add Game’ at the bottom left of the client interface
If you have any issues, you can email store@viveport.com to start a support ticket.
Technical Specialist - San Francisco, CA; Monday-Friday
11-30-2018 01:35 PM - edited 11-30-2018 01:41 PM
11-30-2018 01:35 PM - edited 11-30-2018 01:41 PM
Thank you very much! I have been checking my emails and my spam folder for the last couple hours and can`t wait to start playing :-) I found the key with the link you provided but could not find any in my email inbox/deleted/spam folders. Maybe because I log into viveport with my steam account? Anyhow, thanks alot for the link!
11-30-2018 03:23 PM
11-30-2018 03:23 PM
i did not receive my code for fallout 4
11-30-2018 03:30 PM
11-30-2018 03:30 PM
@cruzcorina0011, Please see my post above https://community.viveport.com/t5/Technical-Support/Did-not-get-or-do-not-know-ahere-to-find-my-fall...
Technical Specialist - San Francisco, CA; Monday-Friday
11-30-2018 03:32 PM
11-30-2018 03:32 PM
the code i recived does not work
11-30-2018 03:44 PM
11-30-2018 03:44 PM
Please follow these steps and it should work: https://support.steampowered.com/kb_article.php?ref=5414-tfbn-1352
Thank you,
-John C
11-30-2018 07:17 PM
11-30-2018 07:17 PM
I didn't recieve a Fallout 4 steam code either today in my email.