Did not get or do not know ahere to find my fallout 4 steam code for my 3 month sub!

Walkinginfected
New Arrival

Did not get or do not know ahere to find my fallout 4 steam code for m...

 
Community

Re: Did not get or do not know ahere to find my fallout 4 steam code f...

Hi @Walkinginfected

 

I'll be sending you a PM in just a moment. 

-SuperNikoPower
Community Manager
Available Monday - Friday
baalim
Contributor

Re: Did not get or do not know ahere to find my fallout 4 steam code f...

Hello,

I have the same problem with a 6 months subscription, purchased on november 20th.

I didn't received the fallout 4 VR code.

 

Can you help ?

 

Thank you.

 

Vive Staff

Re: Did not get or do not know ahere to find my fallout 4 steam code f...

@baalim, Sorry this is confusing but there are two similar FO4 campaigns this month, each with different TOS and key dates.

  • The first one ran from Nov 6th - Nov 14th; Codes for this campaign were codes were sent out on the 18th.
  • The current live promotion (Black Friday - this includes your purchase on 11/20) will see the codes delivered via email on Nov 30th. Your code will be sent out as part of this batch. 
  • FO4_BlackFriday.JPG
To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

baalim
Contributor

Re: Did not get or do not know ahere to find my fallout 4 steam code f...

Thank you for the asnwer.

Although, it's the first time I see a reference about "november 30, 2018".

 

I'll be patient, then Smiley Happy

Vive Staff

Re: Did not get or do not know ahere to find my fallout 4 steam code f...

I am going to use this opportunity to point out the 3 landing pages that feed into the Black Friday FO4 Promotion - and screenshot where they list the Nov 30th send date. If you find a page that you think lacked this information or failed to provide you with enough information to make an informed purchasing decision, please link us so we can work to address your concerns.

 

(click to enlarge)

 

  1. Viveport.com Banner FO4_BlackFridayFO4.JPG
  2. Viveport Subscription Page FO4_SubscriptionsPage.JPG
  3. Viveport Black Friday Shopping Guide BlackFridayGuide.JPG

 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

baalim
Contributor

Re: Did not get or do not know ahere to find my fallout 4 steam code f...

I'll upload the screenshots I made tomorrow (different computer) but I'm pretty sure there was no reference to november 30 back then.

 

As I said previously, thank you Smiley Happy

viperchannel
Settler

Re: Did not get or do not know ahere to find my fallout 4 steam code f...

30th is almost over, at least in my timezone. Did anyone recieve a key yet from the black friday deal?
Vive Staff

Re: Did not get or do not know ahere to find my fallout 4 steam code f...

@viperchannel, the emails have been sent out; it probably caught caught in your spam filter. The instructions on how to get your code are below (Black Friday Promo only):

 

The redemption steps to get your Steam key are as follows:

  1. Visit www.viveport.com/myredeem

  2. Sign into your HTC account (the account associated with the email address this email was sent to)

  3. You should then see your Steam code

  4. Redeem the code via the Steam client – click ‘Add Game’ at the bottom left of the client interface

If you have any issues, you can email store@viveport.com to start a support ticket.

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

viperchannel
Settler

Re: Did not get or do not know ahere to find my fallout 4 steam code f...

Thank you very much! I have been checking my emails and my spam folder for the last couple hours and can`t wait to start playing :-) I found the key with the link you provided but could not find any in my email inbox/deleted/spam folders. Maybe because I log into viveport with my steam account? Anyhow, thanks alot for the link!

cruzcorina0011
Contributor

Re: Did not get or do not know ahere to find my fallout 4 steam code f...

i did not receive my code for fallout 4 

Highlighted
Vive Staff

Re: Did not get or do not know ahere to find my fallout 4 steam code f...

@cruzcorina0011, Please see my post above https://community.viveport.com/t5/Technical-Support/Did-not-get-or-do-not-know-ahere-to-find-my-fall...

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

cruzcorina0011
Contributor

Re: Did not get or do not know ahere to find my fallout 4 steam code f...

the code i recived does not work

 

Vive Staff

Re: Did not get or do not know ahere to find my fallout 4 steam code f...

@cruzcorina0011

 

Please follow these steps and it should work: https://support.steampowered.com/kb_article.php?ref=5414-tfbn-1352

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
lethal_resonance
Contributor

Re: Did not get or do not know ahere to find my fallout 4 steam code f...

I didn't recieve a Fallout 4 steam code either today in my email.