11-20-2017 03:28 PM
I'm a little suspicious of the metal lamp as well as the arms on the chair. I would maybe try to eliminate those as factors in your testing.
Technical Specialist - San Francisco, CA; Monday-Friday
11-20-2017 03:46 PM
It's sort of a final resort for USB drivers, so maybe we can rule them out with this.
11-20-2017 10:37 PM
If you are talking about the lamp you can see on photo n°2, i already tried to remove it : no effect at all
11-20-2017 10:55 PM
I have executed the tool and followed every steps which was on the link, but it didn't changed anything
We can keep searching for a solution.
In parallele, i have asked for a friend who also has a HTC Vive headset, if he can come to my house to test my setup with my functionnal controller + one of his (both of him are functionnal). But i will not be able to try that before tomorrow.
11-21-2017 04:52 AM
To be sure that the cause of the malfunction is not the environment, I will setup a special room this afternoon with white sheet as "wall" to exclude every "possible" shining surface.
I have still a question : in case that none of the abouve solution work (or none of us is able to find a clue about what happen), what can i do ?
Is that possible to replace the entier unit (the whole kit) by a new one ? (Considering it is normaly a new one already.....)
So, here is my todo list of what I will text on the next days (in the right order) :
Any other idea i could add to my list ? (a "2b" test or 2c,d,e,f.....would be realy appreciate XD)
11-21-2017 07:18 AM - edited 11-21-2017 07:25 AM
So here is a little update :
I talked to the french support about the 2 problems we have discussed a little bit earlier:
For the trigger problem : The controller is going to be RMA(ed) [sh*t, it was the only one functionnal for testing ]
For the tracking problem, and according to the bunch tests we have already did : RMA + case lvl up (i mean, my problem is now transfered one level above where it was before), whatever that mean . Maybe a specialized person in demonic possessed controler will take my problem in charge.
Anyway, i still have the afternoon to make anytest (i will receive the RMA ticket this night i suppose (if i understanded it well) , so i'll be able de ship ip tomorow)
EDIT: well, maybe not tomorow, they have just called me to tell me that they will send it to me ASAP, but the older ticket must be closed before a new ticket can be opened for the same controller. (My luck should be like : "Heeellooooow, is-it me youuuuu loookinnnng foooor ?" XD
11-21-2017 10:18 AM - edited 11-21-2017 10:19 AM
Understood. I'll wait for the results of those tests. Thanks for keeping such an upbeat attitude during this troubleshooting!
11-21-2017 11:24 AM
Test n°1 : cleared
Result : as expected - it didn't worked
Here was the setup of the room :
As you cas see.....all is....white XD (i covered as much surface as i could (and removed a lot of stuff.)
Moreover, when i said "it didn't worked", i mean that i didn't see any improvement (not a little one) in the controler behaviour
11-21-2017 11:29 AM
Interesting. Well, then I guess another test would be to set up your friend's Vive in your space on your PC and see what happens. We can narrow it down from there.
11-22-2017 03:53 AM - edited 11-22-2017 08:22 AM
So, here we are again
I did the test n°2 : use the two fonctionnal controler of my friend. Guess what ? It worked.
So, the problem is currently located on my controler, and nowhere else.
(i just had to do a firmware update for his controler)
I'm glad i found-out that
In conclusion :
Software : OK
Hardware : KO
Environment : OK
I hope the RMA process will (THIS TIME ! XD) fix this situation.
11-22-2017 09:06 AM
I'm glad we were able to rule out all other possibilities! If for some reason, the repair process does NOT fix your issue, please let me know and I'll figure out an alternative solution for you.
11-22-2017 10:44 AM
i'll keep you in touch of whatever will happen during and after the RMA process, wether the result is good or bad
11-28-2017 03:01 AM
Here is a little update about the RMA process:
I’ll keep you in touch as usual
11-28-2017 09:59 AM - edited 11-28-2017 01:35 PM
So, here we are again.....
They solve 1/2 problem :
- the controller which got trigger problem seems to have been replaced (Oo) : infact, i had to reinstall this one AND upgrade his firmware. So this problem is solve. [EDIT : Well, it couldn't be that, there is NO mention about any replacement in the report about this controller....i hope they didn't replace the main board of THIS controller instead of the defective one......]
-The second one ? Well, not fixed at all. This is still the same controler (no re-installation, no firware upgrade), with the same defect.... [tracking problem]
I know i have to keep the head up, but this is the second RMA process, and there isn't any improvement at all. i'm fed up with this to be honest :/
Here is the 2nd RMA report of the defective controller:
(i've hidden personnal info, so this should be ok )
I have my Vive headset since 1 month now, and i still cannot use it :'(
EDIT: the only "functionning" position is STILL this one :
So i read that they have replaced the main board, but if this is a sensor prob (which i suspect now....) it explains why their RMA procedure didn't have fixed anything....
I have now a simple question : how the hell did they test controllers after any repairation ?! ^^'
11-28-2017 12:23 PM
I guess i will have to chat with the support tomorow morning for another RMA request....(the 3rd...)