Controller Not working - No response from HTC

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Mike W
Visitor

Controller Not working - No response from HTC

Hi,

 

One of my controllers turned off while playing and would not turn back on, even though it still had a full charge.

 

A couple of days later, the Controller turned back on, It is being picked up by SteamVR but it will not track, I restated SteamVR and I got a notice that the controller needs a firmware update to restore it to a usable state, when I try the firmware update it gets to 'watchman FPGA update' then fails, I have tried multiple USB ports (2.0 and 3.0), I have removed all other USB devices except keyboard and mouse and have power cycled all Vive Devices, nothing worked.

 

I have emailed HTC Vive Support twice now and have not gotten a response, really not happy with the customer service as I am still within my Warranty period. 

 

Thank you 

Michael W

Vive Staff

Re: Controller Not working - No response from HTC

@Mike W 

I sent you a PM with instructions.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F