10-31-2017 03:38 PM
everytime I try to order a Vive when I press " proceed to checkout" after entering all my billing and shipping info I get.
but it only happens when I select it for my home country (Ireland) when I choose any other country the it goes through to the verify order screen.
I already contacted support about this a week ago with still no response.
Solved! Go to Solution.
10-31-2017 03:48 PM
When you say you contacted support, did you email us or use the Live Chat?
I can try to look into this, but I'm curious if you have tried with another browser/incognito window to avoid cached data?
10-31-2017 04:08 PM
thanks for your reply.
I tried to contact both ways, from the live support said he was going to get back to me because he issue had to be pushed higher, and in regards to emailing you I havent recieced anything on that front yet.
and yes I have tried to do it in another browser/Incognito mode but the issue still remained.
10-31-2017 04:15 PM
Interesting. I just tried to replicate it and it worked for me, sending me into the sign-in page as expected. Are you logged into your HTC sense account already?
10-31-2017 04:39 PM
Try signing out first.
10-31-2017 05:03 PM
What URL are you on when you try to make the purchase?
10-31-2017 07:16 PMSolution
Sounds like you may be being redirected to our European site, where you're adding a Vive with EU 2-pin plugs in your cart. If you open this link in a new incognito window, you'll get the correct checkout.
To help investivate, would you please be able to help privately message me:
1. Your IP address (Google can show you)
2. The reference number for the checkout where your shipping country was restricted: