Can't sign in to Viveport

balgoth18
Contributor

Can't sign in to Viveport

Hello,

I am trying to install Viveport after starting a free trial to see if I like it. However, after launching Viveport it asks to sign in. After clicking sign in, nothing happens. The sign in button grays out for a few seconds, but nothing else. 

Any suggestions?  

 

I'm glad I didn't pay for a subscription yet as that would have made this much more frustrating.

 

I've attempted to find a solution online but to no avail. Many people seem to have this problem but I could not find any posted solutions. 

Vive Staff

Re: Can't sign in to Viveport

@balgoth18

 

Make sure your anti-virus software isn't blocking it. You can also try signing in on www.viveport.com and see if that works. If you're still having issues, you might want to reinstall the viveport software and make sure you are using admin permissions when you do.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
balgoth18
Contributor

Re: Can't sign in to Viveport

I appreciate the suggestion, but I have tried all of the above. I temporarily disabled my anti-virus and windows firewall, I've also had no issues signing in through the browser, and have redownloaded the software to try and reinstall it. 

 

I have also restarted my computer and attempted to reinstall viveport a number of times. 

Vive Staff

Re: Can't sign in to Viveport

@balgoth18,

I've started a support ticket with the email address associated with your account to connect you directly to someone who is a specialist with the desktop client. Please be on the lookout for that thread. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Re: Can't sign in to Viveport

I'm having the same issue, if you come across a solution please share.

Community

Re: Can't sign in to Viveport

Hi @nigtarinelows

 

If you have tried the solutions mentioned in the above post, please check your PM box. I'll be messaging you shortly. 

-SuperNikoPower
Community Manager
Available Monday - Friday
ManOhMan23
Visitor

Re: Can't sign in to Viveport

I haven't run antivirus in years...since I can remember.....just be smart what you do online and run malwarebytes everynow and then just to be sure. Just saying for gaming for VR you don't want anything running except that **bleep** game lol....very random post sorry.

r_olll
Contributor

Re: Can't sign in to Viveport

I have the same problem. I also know that many other people have the same problem. Why would you respond to individuals individually by email without answering them in public? It should be helpful to many people to communicate on the bulletin board.

Community

Re: Can't sign in to Viveport

Hi @r_olll

 

The reason we take these conversations to PM is because sensitive information is usually given that we don't want to have in public out of respect for the community member's privacy and security. Also, sometimes it is as simple as not using an updated client to something within the account. The answer may not be the same. 

 

If you are having an issue logging in, please send me a PM so we can look into it for you. If you would rather go directly to support you can do that as well by sending an email to customerservice@viveport.com. 

 

Thanks

-SuperNikoPower
Community Manager
Available Monday - Friday
r_olll
Contributor

Re: Can't sign in to Viveport

Apparently I was mistaken for the existence value of the forum.
I have no intention of denying your thoughts.
But if many people find it difficult to look into the forum and log in, you can either email support or cancel the service to solve the problem more easily.
Thank you for your reply.

Laughingboy
Pioneer

Re: Can't sign in to Viveport

My guess is your using Microsoft Edge as your browser, If that is the case, Try Internet Explorer.

I have the same thing happen to me and the only way I got around it is I used a different Browser.

Try my sugestion and use a different browser and see if it will work.