11-27-2018 01:34 PM - edited 11-27-2018 01:37 PM
I am trying to install Viveport after starting a free trial to see if I like it. However, after launching Viveport it asks to sign in. After clicking sign in, nothing happens. The sign in button grays out for a few seconds, but nothing else.
I'm glad I didn't pay for a subscription yet as that would have made this much more frustrating.
I've attempted to find a solution online but to no avail. Many people seem to have this problem but I could not find any posted solutions.
11-27-2018 01:51 PM
Make sure your anti-virus software isn't blocking it. You can also try signing in on www.viveport.com and see if that works. If you're still having issues, you might want to reinstall the viveport software and make sure you are using admin permissions when you do.
11-27-2018 02:31 PM
I appreciate the suggestion, but I have tried all of the above. I temporarily disabled my anti-virus and windows firewall, I've also had no issues signing in through the browser, and have redownloaded the software to try and reinstall it.
I have also restarted my computer and attempted to reinstall viveport a number of times.
11-27-2018 02:57 PM
I've started a support ticket with the email address associated with your account to connect you directly to someone who is a specialist with the desktop client. Please be on the lookout for that thread.
Technical Specialist - San Francisco, CA; Monday-Friday
01-16-2019 10:14 AM - edited 01-16-2019 10:30 AM
If you have tried the solutions mentioned in the above post, please check your PM box. I'll be messaging you shortly.
02-14-2019 04:21 PM
I haven't run antivirus in years...since I can remember.....just be smart what you do online and run malwarebytes everynow and then just to be sure. Just saying for gaming for VR you don't want anything running except that **bleep** game lol....very random post sorry.
04-12-2019 09:52 PM
I have the same problem. I also know that many other people have the same problem. Why would you respond to individuals individually by email without answering them in public? It should be helpful to many people to communicate on the bulletin board.
04-12-2019 10:15 PM
The reason we take these conversations to PM is because sensitive information is usually given that we don't want to have in public out of respect for the community member's privacy and security. Also, sometimes it is as simple as not using an updated client to something within the account. The answer may not be the same.
If you are having an issue logging in, please send me a PM so we can look into it for you. If you would rather go directly to support you can do that as well by sending an email to firstname.lastname@example.org.
04-13-2019 12:43 AM
Apparently I was mistaken for the existence value of the forum.
I have no intention of denying your thoughts.
But if many people find it difficult to look into the forum and log in, you can either email support or cancel the service to solve the problem more easily.
Thank you for your reply.
04-13-2019 02:24 AM
My guess is your using Microsoft Edge as your browser, If that is the case, Try Internet Explorer.
I have the same thing happen to me and the only way I got around it is I used a different Browser.
Try my sugestion and use a different browser and see if it will work.