09-27-2018 09:04 PM - edited 09-28-2018 03:58 PM
When trying to run ViveWirelessSetup.exe, the installer fails at installing Intel WiGig and says "Fail to install Intel WiGig. Please reboot PC and try again."
Event Viewer shows this:
Faulting application name: BPRGInst.exe, version: 4.0.10371.5, time stamp: 0x5b5d9ac6 Faulting module name: BPRGInst.exe, version: 4.0.10371.5, time stamp: 0x5b5d9ac6 Exception code: 0xc0000005 Fault offset: 0x000000000000edbf Faulting process id: 0x53d4 Faulting application start time: 0x01d456e018bda421 Faulting application path: C:\Program Files\Intel\WiGig\Drivers\BPRGInst.exe Faulting module path: C:\Program Files\Intel\WiGig\Drivers\BPRGInst.exe Report Id: 6564eaa7-299f-47c7-9622-2aa150fafd1f Faulting package full name: Faulting package-relative application ID:
Fault bucket 1796984940874063250, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: BPRGInst.exe P2: 4.0.10371.5 P3: 5b5d9ac6 P4: BPRGInst.exe P5: 4.0.10371.5 P6: 5b5d9ac6 P7: c0000005 P8: 000000000000edbf P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDF5E.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDF8E.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDF9E.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDF9C.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDFBC.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_BPRGInst.exe_25121b21ba599cb4f1ce81a81c6bc659c5d9aba_c8eb58be_6303e307 Analysis symbol: Rechecking for solution: 0 Report Id: 6564eaa7-299f-47c7-9622-2aa150fafd1f Report Status: 268435456 Hashed bucket: f7fbaf660e02bbd5d8f02c486b865d92 Cab Guid: 0
Specs are: Windows 10 1803, Build 17134.285
core i7 6700k
I'm not sure what else to try or do now...
Solved! Go to Solution.
09-29-2018 01:21 PM
I tried doing a Windows Reset (told it to delete everything on the drive). Right afterwards, I installed Steam, SteamVR, and then tried ViveWirelessSetup.exe and still ran into the same issue.
10-11-2018 12:37 PM
It's interesting that reformating worked but a windows reinstall didn't. What version of Windows were you using? (64bit, 32bit?)
10-11-2018 12:49 PM
I am curious also. I run the HIVE at stanford university (hive.stanford.edu) and we are investing a lot into the HTC VIVE pro with wireless. I have a fresh install of windoes 10 enterprise 64bit and the VIVE wireless driver install stopped at the "cannot install WiGig". I see the light on the card is blue. Not sure the issue. I will try to reinstall the OS tomorrow and see what happens. The system we are running is 2 i7-6950X with 512 Gb DDR4. 1TB SSD and an nvidia GP100.
10-20-2018 04:22 AM
I had these same issues with mine. After a while, I ran this:
C:\Program Files\VIVE Wireless\IntelWiGig\WiGigInstaller_VR_x64 but I set it to compatability mode, then I ran the original installer again and it all works now
11-26-2018 09:26 PM
I tried running the wigig_installer directly, that failed too.
at one point i think i stopped the installation mid way so it seems half the drivers are installed and it is refusing to over write the drivers.
What did NOT WORK
uninstall steam vr and re installing
running the wigiginstaller_vr_x64.msi directley (with or without compatiblity)
WHAT DID WORK EVENTUALLY
i deleted some wigig .inf file in the windows/system32 folder, and i tried to delete any registry (by clicking windows + r and typing "regedit") that contains the word "wigig"
i think deleting the inf file did it for me, because now i am able to reinstall the drivers and it is recognized correctly in the device manager, finally. now to continue installing the wireless !!
11-29-2018 06:20 AM
I have also tried everything else different PCIe slots X1 X16 Gen2/Gen3 and Steam VR reinstall ... no reformatting but I did a fresh install to a second partition ... all no luck I will have to try your delete .ini and clean registry of any WiGig references next. Thanks for posting this @slvador
01-21-2019 09:26 AM
I have the same problem. VIVE support is totally useless they even don't know abou this issue at all.
01-21-2019 03:19 PM - edited 01-21-2019 03:21 PM
I just fixed the problem. What I tried:
reinstall steam and steamVR several tiems.
tested the card with 4 different PICe slots.
Deleted all "wigig" entries from my registry.
tried to install the driver (in C:\Program Files\VIVE Wireless\IntelWiGig) in a comapatibility mode
None of them worked.
I ran "Run compatitiblility trubleshooter" -> "test the program". With this, I was able to install the driver. After this, I ran the ViveWirelessSetup and everything is working fine now.
a week ago
Yup, all the same issues here! It turned out the drivers from Intel were not completely installed. Windows shut it down for some reason, midway and wouldn't allow for the updates.
In device manager I located the "Unknown" source and clicked to finish the install. Then updated all my Intel drivers and double checked all the Intel apps had been fully executed.
Then, after a restart, permanently deleted all files and downloads of Vive Wireless. Started a fresh download, ran it and all is good.
My takeaway, make sure all the Intel drivers are updated first and windows recognizes the card. Then download the Vive App.