Can't install HTC Vive Pro USB

FGG1
Contributor

Can't install HTC Vive Pro USB

After turning the link box on during step 4 of the installation process, "Connect the headset to the link box", it detects the Display Port but it doesn't detect the USB: there's a looping animation of three dots with the text "Detecting USB connection...". I get a Windows warning saying there was an error installing the USB driver. In Device Manager there's an "unknown USB" with a warning icon, showing "Error code 43".

I tried the following:

-Connecting the USB cable to different 3.0 USB ports (the blue ones).

-Uninstalling everything, rebooting, and installing again.

-Updating USB drivers (Windows says they are up-to-date and no update is required).

-Waiting for half an hour.

Nothing has worked so far. I don't know what to do. Any help would be appreciated.

Vive Staff

Re: Can't install HTC Vive Pro USB

@FGG1 

The problem would appear to be a USB driver issue. Follow the instructions here and it should let you clear out all the drivers so you can start again. https://support.steampowered.com/kb_article.php?s=99fc613679d414ac10dc0dc9898716eb&ref=2748-WEIK-956...

Thank you!

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
FGG1
Contributor

Re: Can't install HTC Vive Pro USB

Hello, thanks for your help. I unplugged all the HTC power and USB cables, downloaded USB Deview and removed all drivers that showed VendorID 28de and OBB4. Then I turned off the computer, unplugged it, plugged it back again (I read somehwere that this fixed it for someone) and turned it back on. I plugged the HTC and run the installer again.

The problem persists: Unknown USB, error code 43.

FGG1
Contributor

Re: Can't install HTC Vive Pro USB

Can someone please help? It is unacceptable that such an expensive device won't work and can't install a simple USB driver.

Thanks.