12-22-2017 07:25 AM
So I recieved my HTC vive from NewEgg three days ago. While playing the buckle port on the right side snapped and the headset strap will no longer attach. I am a repair technician for several other electronics, and a small piece of plastic on the side of the headset doesnt seem that difficult to change. Is there anyway to get the plastic piece sent to me so I could repair it myself and avoid the 10 day loss of my favorite new toy?
12-22-2017 12:56 PM
We can't advise that, as it may void your warranty. However, NewEgg may have some options for the replacment of your device, or we can create you a repair ticket today.
10-22-2018 10:55 AM
Same issue here. I'm in South Africa. It broke after only 2 months of usage while adjusting the headstrap for size, and neither the retailer nor the distributor wants to honour the warranty, citing "user damage". So now my only resort is to attempt to fix it myself. It really is a tiny piece that one should just be able to simply screw in - if only you could get hold of a replacement part! Any advice much appreciated.
10-22-2018 02:35 PM
10-22-2018 06:12 PM
@tecksup, Which country are you in? If you're in US or CA - I can potentially send you the assembly if you're in that region.
@MirageF1AZ, I've pinged the EMEA team about this as I'm not entirely sure of the service options for South Africa.
Technical Specialist - San Francisco, CA; Monday-Friday
10-22-2018 11:36 PM - edited 10-23-2018 12:07 AM
@VibrantNebula Thanks for that, appreciate it. Let's see what comes of that but I'm not very hopeful. So far it has been all dead ends.
If all else fails maybe I must see about just getting someone to bring some over for me when visiting the US - they could probably fit 100 of these things in the loose change pocket in their wallet!
11-20-2018 05:54 PM
They sent me the Buckle port! After 5m of repair the port is repaired!!
So happy I didn't have to send it in. They didn't charge me for the parts, screwdriver provided, or shipping!!
Great customer support.
03-08-2019 12:53 PM
03-08-2019 04:21 PM
I sent you a PM.
03-29-2019 04:59 PM
Hello There Vive Staff,
I mself have a broken little plastic buckle aswell the one held together by a torx6 screw,
this is a picture of the peice of found on the internet
after having been insulted by the live chat to the tune of a 270$ quote to replace a plastic peice the size of a quarter. i am turning to you guys as my final hope.
i am willing to pay for the little plastic peice, shipping, and even the plastic buckles on the side of the headstrap that i am worried will be the next to break.
please vive forums staff your my only hope