Broken buckle port self repair

tecksup
Contributor

Broken buckle port self repair

So I recieved my HTC vive from NewEgg three days ago. While playing the buckle port on the right side snapped and the headset strap will no longer attach. I am a repair technician for several other electronics, and a small piece of plastic on the side of the headset doesnt seem that difficult to change. Is there anyway to get the plastic piece sent to me so I could repair it myself and avoid the 10 day loss of my favorite new toy?

Vive Staff

Re: Broken buckle port self repair

@tecksup

 

We can't advise that, as it may void your warranty.  However, NewEgg may have some options for the replacment of your device, or we can create you a repair ticket today.

MirageF1AZ
Contributor

Re: Broken buckle port self repair

Same issue here.  I'm in South Africa.  It broke after only 2 months of usage while adjusting the headstrap for size, and neither the retailer nor the distributor wants to honour the warranty, citing "user damage".  So now my only resort is to attempt to fix it myself.  It really is a tiny piece that one should just be able to simply screw in - if only you could get hold of a replacement part!  Any advice much appreciated.

tecksup
Contributor

Re: Broken buckle port self repair

Looks like were on our own. I found thick double sided tape worked very well to hold it in place if u jam it in the socket and hold it for a bit. Lasted me no problem the whole time since my original post. It may be a good idea for someone to 3D model it. I didn't think HTC would be against right to repair. I guess we can add them to the list.
Vive Staff

Re: Broken buckle port self repair

@tecksup, Which country are you in? If you're in US or CA - I can potentially send you the assembly if you're in that region. 

 

@MirageF1AZ, I've pinged the EMEA team about this as I'm not entirely sure of the service options for South Africa. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

tecksup
Contributor

Re: Broken buckle port self repair

I am in the US.
MirageF1AZ
Contributor

Re: Broken buckle port self repair

@VibrantNebula Thanks for that, appreciate it.  Let's see what comes of that but I'm not very hopeful.  So far it has been all dead ends.

If all else fails maybe I must see about just getting someone to bring some over for me when visiting the US - they could probably fit 100 of these things in the loose change pocket in their wallet!

tecksup
Contributor

Re: Broken buckle port self repair

They sent me the Buckle port! After 5m of repair the port is repaired!!
So happy I didn't have to send it in. They didn't charge me for the parts, screwdriver provided, or shipping!!

Great customer support.

cmurtheepic
Visitor

Re: Broken buckle port self repair

My buckle broke in warranty but haven't gotten around to sending it in and really don't want to. Can I please just buy a buckle assembly? I'd like to fix it myself.
Vive Staff

Re: Broken buckle port self repair

@cmurtheepic 

I sent you a PM.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
BrAiNWaFeR
Visitor

Re: Broken buckle port self repair

Hello There Vive Staff,

 

I mself have a broken little plastic buckle aswell the one held together by a torx6 screw,

 

https://img.purch.com/broken-vive-hinge-jpg/w/755/aHR0cDovL21lZGlhLmJlc3RvZm1pY3JvLmNvbS8wL1EvNjgxNz...

 

this is a picture of the peice of found on the internet

after having been insulted by the live chat to the tune of a 270$  quote to replace a plastic peice the size of a quarter. i am turning to you guys as my final hope.

 

i am willing to pay for the little plastic peice,  shipping, and even the plastic buckles on the side of the headstrap that i am worried will be the next to break.

 

please vive forums staff your my only hope