Brand New Base Station/Lighthouse

tim100574
Contributor

Brand New Base Station/Lighthouse

I am ordering a new one tomorrow. I keep reading horror stories and reviews on how I need to order two(?).

 

If I get a new base station, it will work with my older base station, correct? I don't really need to order two, do I? (Feels very stupid for asking this question). 

 

The old will sink up with the new?

 

Thanks...

Vive Staff

Re: Brand New Base Station/Lighthouse

@tim100574 

 

Can you clarify what you mean by "Old" vs "new"? There are several different revisions of the 1.0 base stations and also for the 2.0 base stations.

1.0 base stations and 2.0 base stations will not work together. 2.0 Base stations will not track 1.0 components.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
tim100574
Contributor

Re: Brand New Base Station/Lighthouse

Well, I guess that is my issue. I have been trying to figure out what old and new is. I bought my Vive Exactly two years ago tomorrow. 799.99 

 

It is black... NOT blue... Not Pro...

 

So what version do I have? Specifically an area I have to look, etc?

 

One old tower is errored out and does not function. It has the firmware update bug but the fix no longer works. Just trying to get a new one. 

Vive Staff

Re: Brand New Base Station/Lighthouse

@tim100574,

 

You need a 1.0 basestation, and we currently only able to sell 1.0 basestations.

 

All SteamVR1.0 basestations revisions are cross compatible with each other. Eariler revisions such as the Vive-Pre basestation can work alongside the newest revisions without a hitch. 

 

You do not need 2.0 basestations (easily distinguishable by the curved front element); those are not compatible with your HMD. 

To reach Viveport's customer service team, email customerservice@viveport.com

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David R

Technical Specialist - San Francisco, CA; Monday-Friday

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tim100574
Contributor

Re: Brand New Base Station/Lighthouse

Thank you very much!