Base station firmware update kills the base station dead
I have a brand new VIVE and a Alienware R7 that worked fine for a month. Then I get a notice to update the base station firmware. That update successfully killed my base station. No lights no nothing. I already tried using anothe power cord, nothing happened. This fimware update totally kill my investment on VR Gaming. Now I just have one working base station. Any idea how to recover my base station?
This is a repair that should be covered under warranty. Please use the live chat on the "contact us" page for your region and ask for a basestation 1.0 RMA and briefly describe the issue (please avoid using the email form) https://www.vive.com/us/support/contactus/
You can use the remaining basestation in single station mode by switching it over to channel A during the repair process.
To reach Viveport's customer service team, email firstname.lastname@example.org
To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent David R
Technical Specialist - San Francisco, CA; Monday-Friday