Base Station 2.0 Loud Buzzing Noise

Bobo > Granny
Contributor

Base Station 2.0 Loud Buzzing Noise

Hi guys,

 

Today I bought a HTC Vive Pro kit and everything was working fine until I plugged in the power cable of one of my Base Stations 2.0. Once I plugged the power cable into one It hardly made a sound but then once I connected the power cable into the other one It has started to make a very loud constant buzzing noise (just like seen in this video) https://www.youtube.com/watch?v=IQAuvDLF7IQ

 

Can you guys please advise me on what I need to do? Should I return It and get It replaced? If so how do I even go about that?

 

Thank you

it worked fine at the beginning.. then it started to make some low noise. with every day the noise got louder and now i can only play like 30mins before it gets unbearable. seems to be some case vibration as it goes away when i squeeze it. its way louder irl as it seems to be in this video.
Vive Staff

Re: Base Station 2.0 Loud Buzzing Noise

@Bobo > Granny I've PM'ed you with additional info 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Mild_Lakes
Contributor

Re: Base Station 2.0 Loud Buzzing Noise

Yeah same exact thing happened to me any updates on yours?

 

JRJackson
Visitor

Re: Base Station 2.0 Loud Buzzing Noise

I have the same issue after 2 days. It’s like the vibration from startup only louder and it doesn’t stop. :-(