2.0 Base Station Waranty / Replacement

Jibboo
Contributor

2.0 Base Station Waranty / Replacement

 

First time poster long time reader. I have a Vive Pro I bought in May of last year. I mounted my base stations to the walls as soon as I got home and there they have remained. Unfortunately I only get to use the system rarely and i usually go several months between playings. I only have used the system for 58 hrs playing Beat Saber. A few weeks ago one of my base stations started blinking red. After researching I understand that it can only be fixed by Valve  so I contacted them and because it had been 13 months they said it was not covered. They said they could repair it for up to $150. He offered no other option. Not even an opportunity to purchase one. I know HTC does not make these base stations but it has left a bad taste In my mouth. For as expensive as the system is I would think I could use it for more than 58 hours without breaking.  Does anyone know if HTC is able to replace the base stations or if anyone has been able to do a diy repair. 

Thanks. 

Jibboo
Contributor

Re: 2.0 Base Station Waranty / Replacement

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Vive Staff

Re: 2.0 Base Station Waranty / Replacement

@Jibboo - If the base station was vended as part of a Vive Pro Full Kit, there's really two warranties at play here: Valve's manufacturer warranty (which is independent of us), and the limited warranty on the full kit offered by Vive.

 

Valve has denied your claim under their manufacturers warranty it seems. In this case, I would recommend that you contact our live chat via www.vive.com/support -> contact us -> contact us and request an RMA repair under the limited warranty offered by Vive as the reseller. Please have your base station's SN and a proof of purchase handy. If any complications arises during the repair process, 

 

Valve actually quoted you the price of a new station ($149) - they've been made available for direct purchase through the Steam store (link) within the last few weeks.

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

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