VIVEPORT Infinity FAQ

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VIVEPORT Infinity FAQ

FAQ for NEW Viveport Infinity Members: 

 

Spoiler

 

What is VIVEPORT Infinity?

 

In addition to purchasing content from the VIVEPORT store, customers also have the option to enjoy unlimited premium VR content through VIVEPORT Infinity.

 

VIVEPORT Infinity is the world’s first unlimited VR subscription service.  VIVEPORT Infinity Provides: 

  • Unlimited access to more than 600 VR games and apps
  • 14 days of free trial
  • Cancellation at anytime
  • Cross platform, compatible with most VR devices such as HTC VIVE, Oculus, VIVE Focus, Pico, etc.
  • Free Access to VIVEPORT Video with premium and exclusive channels/videos
  • Monthly benefits such as member only discounts and deals.



How do I sign up for VIVEPORT Infinity?

 

Click here to visit the sign-up page. If you are not logged in on VIVEPORT.com, create an HTC account for free. If you are logged in, click the ‘Infinity’ tab under account settings to sign up.

 

Which titles are available as part of VIVEPORT?

 

Over 600 VIVEPORT titles are available as part of the Infinity catalog, and more are being added on a regular basis. If a title is included, you will see an orange “download” or “play” button on the title card or on the product detail page. You can also directly filter all titles in Infinity via search or check the homepage for “popular in Infinity” (updated weekly).

Staff picks: Angry Birds VR, Dick Wilde 2, Ready Player One: OASIS - Elite Gunter Edition, Apex Construct, Fruit Ninja VR, Knockout League, and Elven Assassin. 

 

 

How does the VIVEPORT Infinity free trial work?

 

New users are eligible for a 14-day free trial of VIVEPORT Infinity. You will be able to select, download, and experiences all titles in VIVEPORT Infinity list in that time. Your payment details are required during sign-up, but you will not be charged until your free 14-day trial period ends, at which point you will be billed for your first full month of VIVEPORT Infinity at the usual monthly rate. You may cancel your VIVEPORT Infinity at any time from your account profile page. If you cancel before your 14-day trial ends, you will still be able to use VIVEPORT Infinity until the trial period is over.

 

 

When will I be charged for my VIVEPORT Infinity?

 

If you are signing up for VIVEPORT Infinity for the first time, you will not be charged until your free trial period ends. Your selected method of payment will then be automatically charged on a monthly basis.

You may change your payment method or cancel at any time.

Please note, when clicking 'sign up' on the Infinity page, you will be prompted to enter payment details. This is required, but you will not be charged until your free trial period ends.

 

If you have previously had a VIVEPORT Subscription, upon re-subscribing, you will be charged for the first month’s subscription service upon sign-up. Your selected method of payment will then be automatically charged on a monthly basis.

 

How do I find out when my Infinity will renew?

 

You can check your subscription’s renewal dates on your account profile page:

 

  1. Web browser: Sign in to your HTC account on VIVEPORT.com. Click your avatar in the upper right corner, then click ‘Subscription’ to see details.
  2. Mobile: Sign in to your HTC account on VIVEPORT.com. Select the top-right menu, then select ‘Subscription’ to see details.
  3. Desktop client: Launch the Vive Desktop client on your PC and sign in to your HTC Account, if required. Click your avatar in the upper right corner, then click ‘Subscription’ to see details.

 

Where can I see my 5 most recent title selections? 

 

You can access and review your most recent Infinity selections on your Infinity page:

  1. Web browser: Sign in to your HTC account on VIVEPORT.com. Click ‘Infinity’ to see your 5 most recent selected titles. 
  2. Mobile: Sign in to your HTC account on VIVEPORT.com. Select the 'Store' menu, then select ‘Infinity’ to see details.
  3. Desktop client: Launch the Vive Desktop client on your PC and sign in to your HTC Account, if required. Click ‘Infinity’ to see your title selections.  To see all your selections, go to Library and sort by recent. 

 

I see a $1 charge on my credit card, what is that?

 

Some banks and credit card companies will deduct an 'authorization charge', which this usually is. This should be refunded by your bank soon after deduction. Contact your bank or credit card company if you have issues.

 

Can I pre-pay for a VIVEPORT Infinity?

 

Yes. VIVEPORT Infinity can be purchased as 12 month periods at initial sign-up. (If you wish to buy multiples of these pre-paid plans, you can – e.g. buy 2 x 12 month plans and get 24 months of Infinity.) After your VIVEPORT Infinity period expires, you will be automatically transferred to a monthly auto-renewal. 

 

Is the VIVEPORT Infinity free trial included in 12 month prepaid Infinity purchases?

 

Yes. As soon as it is purchased, VIVEPORT Infinity will start with your 14 days free trial prior to your prepaid Infinity subscription period. 

 

What happens if I cancel my VIVEPORT Infinity Subscription before it expires?

 

You will continue to have unlimited access to your VIVEPORT Infinity titles until the end of your purchased subscription period. After that time, your access to VIVEPORT Infinity will cease.

 

How do I make a best deal out of VIVEPORT Infinity?

On April 2nd 2019, all previous subscription deals will be upgraded into VIVEPORT Infinity.  VIVEPORT Infinity membership price is at $12.99/month or $99/year with an annual plan. If you purchase a Subscription plan before the 2nd of April 2019, the VIVEPORT Infinity Membership rate during our transition period will remain at $8.99/month or less with a prepaid plan.  


Scenario1:

Daniel purchased a 12-month prepaid subscription on Xmas 12/25/2018, and the expiry date for the it is 12/24/2019.  Daniel will be automatically upgraded into Infinity membership from April 2nd 2019 and will be able to enjoy unlimited VR subscription service until 12/24/2019.  However, just before April 2nd 2019 Daniel only needs to pay $79.99 for another annual plan and extend his Subscription period to 12/23/2020. 

If Daniel purchases the annual plan after April 2nd 2019, the rate will be $99.99/ year and the Infinity period will remain to be 12/23/2020. 

 

Scenario2:

Sophie is on VIVEPORT Infinity monthly subscription service since 12/25/2018, and pays $8.99 recurring charge per month.  Sophie will continue on paying 8.99/ month after April 2nd for Infinity service and will be able to pay this same rate until 12/31 '2019.  After 12/31/2019 the transition period ends, and the recurring charge for Sophie will increase from 8.99/ month to 12.99/ month. 

 

Scenario3:

Jackson was on VIVEPORT monthly subscription service since 12/25/2018 and pays $8.99 recurring charge per month.  Jackson cancelled his Subscription plan in February 2019, and decides to join VIVEPORT Infinity after April 2nd 2019.  In this case, Jackson will be paying the original price 12.99/month for VIVEPORT Infinity. 

 

Can I get refunded on a VIVEPORT Infinity?

Refunds are not available for VIVEPORT Infinity unless there are no signs of usage for the entire purchased period.  (Monthly & Annually)

 

If, for any reason, VIVEPORT is unable to issue a refund via your initial payment method, your VIVEPORT Wallet will be credited the full amount. Some payment methods available through VIVEPORT in your country may not support refunding a purchase back to the original payment method.

 

How do I get ready for VIVEPORT Infinity?

On April 2nd 2019, VIVEPORT’s Original Subscription service will be replaced by VIVEPORT Infinity.  Before that date, make sure that you have the latest build of VIVEPORT Desktop App.  Also make sure that you are fully aware about of the new service and the transition. 

 

What is VIVEPORT VIDEO and what does it include?

VIVEPORT Video is an immersive, cinematic video player for 2D, 3D, 180 ̊and 360 ̊ videos in VR. Its simple interface and intuitive controls were designed by HTC’s VIVEPORT team to work seamlessly with the Vive system.

Features include:

  • A mini-browser interface that lets you browse the streaming catalog without leaving your current video.
  • Subtitle and Audio Track selection for local videos.
  • Ability to change the viewing environment.

 

 

FAQ for Existing Subscribers: 

 

What will happen to my monthly subscription service?

 

On April 2nd 2019, Your Subscription service will be automatically upgraded to VIVEPORT Infinity service; this means you now have unlimited access to over 600 titles in our Infinity Subscription catalog.  You will not need to pay a dollar extra for this upgrade, and the monthly recurring charge for existing monthly subscribers will remain until 12/31/2019. 

By the end of 2019, you may purchase Annual Infinity for $99 per year.  If you would like to pay by monthly, you could also continue on our Monthly Infinity plan for $12.99 per month. 

 

 

How do I upgrade to Infinity? Do I cancel my current subscription service?

Do not cancel your current subscription service! Your existing subscription service (5 selections) will be automatically upgraded to Infinity Subscription (Unlimited selections).  You will not be charged any extra fees until 12/31/19.  Please see How do I get the best deal for VIVEPORT Infinity for more information. 

 

 

How do I get the best deal for VIVEPORT Infinity?

On April 2nd 2019, all previous subscription deals will be upgraded into VIVEPORT Infinity.  VIVEPORT Infinity membership price is at $12.99/month or $99/year with an annual plan. If you purchase a Subscription plan before the 2nd of April 2019, your VIVEPORT Infinity membership rate during our transition period will remain at $8.99/month or less with a prepaid plan until the end of 2019.  


Scenario1:

Daniel purchased a 12-month prepaid subscription on Xmas 12/25/2018, and the expiry date for the it is 12/24/2019.  Daniel will be automatically upgraded into Infinity membership from April 2nd 2019 and will be able to enjoy unlimited VR subscription service until 12/24/2019.  However, just before April 2nd 2019 Daniel only needs to pay $79.99 for another annual plan and extend his Subscription period to 12/23/2020. 

If Daniel purchases the annual plan after April 2nd 2019, the rate will be $99.99/ year and the Infinity period will remain to be 12/23/2020. 

 

Scenario2:

Sophie is on VIVEPORT monthly subscription service since 12/25/2018, and pays $8.99 recurring charge per month.  Sophie will continue on paying 8.99/ month after April 2nd for Infinity service and will be able to pay this same rate until 12/31 '2019.  After 12/31/2019 the transition period ends, and the recurring charge for Sophie will increase from 8.99/ month to 12.99/ month. 

 

Scenario3:

Jackson was on VIVEPORT monthly subscription service since 12/25/2018 and pays $8.99 recurring charge per month.  Jackson cancelled his Subscription plan in February 2019, and decides to join VIVEPORT Infinity after April 2nd 2019.  In this case, Jackson will be paying the original price 12.99/month for VIVEPORT Infinity. 

 

 What will happen to my prepaid subscription service?

 

Your Prepaid Subscription service will be automatically upgraded to Viveport Infinity. At the end of your prepaid subscription service, you may purchase Annual Infinity for $99 per year. If you would like to pay by monthly, you could also continue on our Monthly Infinity plan for $12.99 per month. 

 

What’s the value of upgrading to Infinity?

  • Instead of 5 selections a month, you now have unlimited access to more than 600 VR games and apps
  • VIVEPORT Infinity supports multiple platform and devices, compatible with most VR devices such as HTC VIVE, Oculus, VIVE Focus, Pico, etc.
  • Free Access to VIVEPORT Video with premium and exclusive channels/videos
  • Monthly benefits such as member only discounts and deals.

 

 What is VIVEPORT VIDEO and what does it include?

Viveport Video is an immersive, cinematic video player for 2D, 3D, 180 ̊and 360 ̊ videos in VR. Its simple interface and intuitive controls were designed by HTC’s VIVEPORT team to work seamlessly with the Vive system.

Features include:

  • A mini-browser interface that lets you browse the streaming catalog without leaving your current video.
  • Subtitle and Audio Track selection for local videos.
  • Ability to change the viewing environment.

Viveport Purchases:

Spoiler
Viveport FAQ: How and where do I find my Viveport purchases?

After making a purchase on Viveport, you will need to download and install your new VR app via the Vive desktop app to access it.

 

Please note: Viveport purchases are not automatically added to your Steam Library. As an app store, Viveport is separate from Steam and you will not receive a Steam Key for any content purchased from Viveport.

 

To begin, login to Viveport (either via the web site, or the desktop app) and purchase your VR app. In our example, we're purchasing The Grand Canyon VR Experience.

 

After completing your purchase, you will be able to see your purchased app in the ‘Library’ tab on the Viveport web site, or the Viveport desktop app.

 

To download and install your VR app, you will need to access the Viveport desktop app.

 

You may already have the Viveport desktop app installed, as part of your Vive installation process. If you do, by default you should find a shortcut on your desktop called Vive.

 

If you do not have the Vive desktop client installed, download it here and follow the installation instructions. Use the second download link (Download Vive Software Installer) if you have already installed your HTC Vive.

 

If you have any issues installing the Viveport desktop app, please see our FAQS for Viveport and for Vive.

 

Once installed, open the Viveport desktop app and login to your existing HTC account (which was used for your purchases). Check the Library section, then click the Downloads tab within the desktop client where you will find your apps ready to be downloaded and installed.

 

Click ‘Download’ to start your download. You can pause your download and resume later if you need to.

 

Once your download has completed, you will be able to access your new app from within VR in one of two ways:

From the SteamVR Dashboard:

  1. Open the SteamVR Dashboard by pressing the System button.
  2. From the Steam tab (located at the bottom of the SteamVR Dashboard), select ‘Library’. You will see all of your games in your Library. Both purchases installed via Steam and via Viveport can be found in this list.
  3. Locate the VR app you wish to launch and select it. This will take you to a page with information about the content or app.
  4. Select ‘Play’ to launch the content or app.

From the Vive tab in the SteamVR Dashboard:

  1. Open the SteamVR Dashboard by pressing the System button.
  2. Navigate to the Vive tab (located at the bottom of the SteamVR Dashboard). You will be presented with options to launch Vive Home from this tab (located on the left), information about content available on Viveport (located in the center), and a list of content purchased from Viveport (located on the right).
  3. Locate the content or app you wish to launch and select it. This will take you to a page with information about the content or app.
  4. Select ‘Play’ to launch the content or app 

How to redeem codes bundled with Vive, Vive Pro, and Vive Wireless Adapter 

Spoiler

Where do I get the free/bundled games with my Vive, Vive Pro, and Vive Wireless Adapter?

When purchasing a Vive, a Viveport Infinity Subscription code is bundled with your purchase. To acccess your Viveport Infinity Subscription, you need to redeem a code which is supplied for you after purchase. There are two ways to receive the codes.

 

If you bought your Vive via Vive.com:

 

  • You should find a master code printed on a 6 x 8in card, which is included in the Vive's packaging. Codes are no longer emailed from HTC after purchase; you must look for the card in the packaging.
    • Please look carefully for the card! The code will be ten digits long, consisting of letters and numbers.
  • This master code should be redeemed at www.vive.com/code/
    • During redemption, you will need to create an HTC account. If you have already created an account (for example, to post here on the Forums) you can use it to redeem your code.
  • After redeeming the master code, you will be shown (and emailed) your Viveport Infinity Subscription code.
    • If you close or otherwise 'lose' the page with your code on, you can login here using the HTC account you created to look for codes previously redeemed. (This helps if you lose the email, too.)
  • You will redeem your Viveport Infinity Subscription code on our code redemption page.

If you cannot find a card in your Vive's packaging, or have other issues with redemption, please contact our Customer Care team. This post lists details on how to contact Customer Care, globally.

 

If you bought your Vive from a retailer:

 

  • For many retailers, a master code printed on a 6 x 8in card is included in the Vive's packaging. The code may also be issued separately by your retailer - on your sales receipt, or possibly emailed separately. (Australia/NZ customers: See separate note below.)
    • Please look carefully for the card! The code will be ten digits long, consisting of letters and numbers.
  • This master code should be redeemed at www.vive.com/code/
    • During redemption, you will need to create an HTC account. If you have already created an account (for example, to post here on the Forums) you can use it to redeem your code.
  • After redeeming the master code, you will be shown (and emailed)your Viveport Infinity Subscription code.
    • If you close or otherwise 'lose' the page with codes on, you can login here using the HTC account you created to look for codes previously redeemed. (This helps if you lose the email, too.)
  • You will redeem your Viveport Infinity Subscription code on our code redemption page

For most customers, if you do not receive your master code from your retailer, you should contact your retailer for further information and follow-up.

 

Australia / New Zealand customers: Retailers do not issue redemption codes in these territories. Please contact Vive Customer Care (AustraliaNew Zealand) with proof of purchase, instead.

 

Resold/used Vive purchases

 

If your Vive was purchased used, whether online or in-person, it may not include a master redemption code in the packaging. It is also possible that the code will be included, but it will already have been redeemed. In either case, replacement codes cannot be supplied by Customer Care. If the Vive was sold 'as new', you should contact the retailer you purchased the Vive from to get your code.

 

How to redeem your Vive/Viveport codes

 

To redeem a code for a Viveport app or game, a Viveport Gift Card or Viveport Infinity Subscription plan, you will visit our code redemption page: https://www.viveport.com/myredeem

 

Once you have redeemed a content code, you will find the new content in your Viveport Library. 

 

How to redeem a Steam key (code)

 

Codes from some previous Viveport bundles have to be redeemed on Steam (for example, Star Trek: Bridge Crew). 

 

Full instructions on how to redeem Steam codes (AKA 'CD keys') are available on Steam support.

 

 

-SuperNikoPower
Community Manager
Available Monday - Friday
Community

Re: VIVEPORT Infinity FAQ

Here is the new Viveport Infinity FAQ. Check it out if you have any questions!

-SuperNikoPower
Community Manager
Available Monday - Friday
AndreMan
Pioneer

Re: VIVEPORT Infinity FAQ

Hi. Can you explain the relevance of "Where can I see my monthly title selections?"

Is this just a remnant of the old FAQ or does it have some meaning in the new model? Does the concept of monthly selections still mean something?

Thanks,

Andre

Highlighted
Community

Re: VIVEPORT Infinity FAQ

This was a typo that has been corrected. It is actually supposed to read "5 most recent titles". 

-SuperNikoPower
Community Manager
Available Monday - Friday