12-26-2017 08:01 AM
So, I bought a Vive as a Christmas gift for the family. The primary reason why I bought the Vive and not the Oculus is because it comes with Fallout 4. When I redeemed the code yesterday I was given the under 18 bundle even though I selected the bundle which includes Fallout 4. I thought "no biggie, I'll contact customer support and they'll fix this."
Well, I was wrong. Customer support (via chat) told me I was out of luck and that there was nothing they could do. I'm reaching out here to 1) warn other potential customers that their website is giving out the wrong packages 2) hopefully, someone from support sees this and will help me
12-26-2017 05:29 PM
Please PM me your order number or receipt.
12-26-2017 05:35 PM
Sorry you seem to have an issue here. This is the first report we've seen of an incorrect bundle being issued, so we definitely want to get to the bottom of it if there's an issue. As of yesterday, correct bundles were being issued (I tested myself) so we'll want to check and see if this is one-off.
As @Synthesis said, send him a quick PM with your order details and he will be able to help you with the Fallout 4 VR code.
12-27-2017 12:14 PM
Hi, thanks! I'm going through my messages now. I'll respond shortly.
12-28-2017 11:49 AM
12-28-2017 11:55 AM