Wireless adaptor Fallout 4 VR code

snapper5
Contributor

Re: Wireless adaptor Fallout 4 VR code

I purchased the wireless adapter too during this offer but I don't how to get Fallout VR.

uncasid@gmail.com
New Arrival

Re: Wireless adaptor Fallout 4 VR code

I also didn't seem to get a code with my purchase :/

Vive Staff

Re: Wireless adaptor Fallout 4 VR code

uncasid@gmail.com@snapper5@AwesomeGrant, & @MaximusX800,

 

In short, it takes time for us to process and verify orders relating to the wireless adapter. Aside from selling the adapter directly on vive.com, we work with numerous third party sellers such as Amazon which each have their own timelines for reporting the data required for us to validate purchases and hence there is some overall processing time. In short, you should see the code added to your my-redeem page within 7-14 days of purchase (likely by 1/7/19 overall). 

The Fallout4 VR Steam key will be displayed under VIVEPORT My-redeem page within 7-14 days.  
To access your Steam key, you'll need to preform the following steps:

  1. Visit www.viveport.com/myredeem

  2. Sign into your HTC account (the account associated with your wireless adapter purchase)

  3. You should see your Steam key listed (granted that you've already activated your Viveport trial offer). 

  4. Redeem the key via the Steam client – click ‘Add Game’ at the bottom left of the client interface. (See Activating a product on Steam: https://support.steampowered.com/kb_article.php?ref=5414-tfbn-1352)

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

shadowed_stranger
Contributor

Re: Wireless adaptor Fallout 4 VR code

I ordered directly from vive.com and don't have a code listed there.  What does "granted that you've already activated your Viveport trial offer" mean?  I redeemed the original code but did not sign up for the two month trial of viveport that was offered.

Re: Wireless adaptor Fallout 4 VR code

It sounds like it means the code is only good if you sign up for the trial or a subscription plan.
Enzojr44
New Arrival

Re: Wireless adaptor Fallout 4 VR code

Purchased a HTC Wirless adaptor  Viveport code in the box includes a free Fallout 4 VR code. I redeemed the code and all it gave me was 2 months Viveport.

Please advise.

shadowed_stranger
Contributor

Re: Wireless adaptor Fallout 4 VR code

When this was purchased it wasn't stated that we needed to put in a credit card for auto-renewing service to get the game for free, only that we need to activate the free trial.  Pretty sketchy, HTC.

Community

Re: Wireless adaptor Fallout 4 VR code

Hi @Enzojr44,

Don’t worry, your Fallout VR code will be in your account soon.

As @VibrantNebula mentioned above:

The Fallout4 VR Steam key will be displayed under VIVEPORT My-redeem page within 7-14 days.

To access your Steam key, you'll need to preform the following steps:
Visit www.viveport.com/myredeem
Sign into your HTC account (the account associated with your wireless adapter purchase)
You should see your Steam key listed (granted that you've already activated your Viveport trial offer).

Redeem the key via the Steam client – click ‘Add Game’ at the bottom left of the client interface. (See Activating a product on Steam: https://support.steampowered.com/kb_article.php?ref=5414-tfbn-1352)
-SuperNikoPower
Community Manager
Available Monday - Friday
Community

Re: Wireless adaptor Fallout 4 VR code

Hi shadowed_stanger,

You do have to sign up with the Viveport code in the box to. This is true. However, you are free to cancel your subscription before the expiration date. You will still get your full time and it won’t auto renew.
-SuperNikoPower
Community Manager
Available Monday - Friday
Killkie
Contributor

Re: Wireless adaptor Fallout 4 VR code

I'd hate to be a PITA, but do you really want your user's first experience being, "Welcome to your new product, you can use it in 7 days."?

I'll be honest, Fallout 4 was a major selling point, there's only so much Meat Saber I can play before the hunger for VR Post Apocalyptic Wastelands is too great.
Community

Re: Wireless adaptor Fallout 4 VR code

We completely understand where you are coming from on this. We appreciate you taking the time to comment. As mentioned above, there are quite a few factors that go into assigning the game code to an account. 

 

When it drops into your account, be ready for an awesome experience. Wandering the Wasteland is awesome and seeing how all of the weapons work upclose is a real treat. 

 

As for Beat Saber, such an awesome game. I've downloaded WAY too many customer songs. Pretty sure my arms are ready to fall off when my sessions are over. 

-SuperNikoPower
Community Manager
Available Monday - Friday
Killkie
Contributor

Re: Wireless adaptor Fallout 4 VR code

Sounds like HTC's problem and not mine. It's their problem, it's arbitrary, and it wasn't disclosed when I made the purchase.

Additionally, I have no idea if I have correctly applied my codes. So am I going to find out, in two weeks, that I need to enter a new code and wait another two weeks?

This is frustrating and I don't care why. HTC has to get their house in order and not concern their users.
Community

Re: Wireless adaptor Fallout 4 VR code

@Killkie

You won't need to enter a second code into your account. Once you enter your code, you will know that you have done so correctly as it will ask you to confirm the use of the code and then your Viveport subscription will start. Your code will release and you can check on that by going to www.viveport.com/myredeem.

 

 

-SuperNikoPower
Community Manager
Available Monday - Friday
zzleezz
Contributor

Re: Wireless adaptor Fallout 4 VR code

3 weeks since I posted the original query.

Still nothing. 

You know? I get that it might be a complicated thing to "allocate product keys", making sure you dont give keys away to the wrong people might not be the best thing for your company. But NOT giving your customer something that you advertised in within a very reasonable amount of time is bad for your company. Customers remember this kind of treatment. If you want to build good faith with your customers HTC then you need to work harder than this, and this really isnt complicated, its low value stuff for you and high value stuff for us.

I have had exactly two purchase experiences with HTC. I bought the original Vive on launch and the order was messed up. I was promised that my (£55) shipping fee would be refunded. Never happened. Now this. 

Customers remember being treated badly.

Community

Re: Wireless adaptor Fallout 4 VR code

Hey @zzleezz

 

Hi, before we dig super deep and to make sure, as long as you redeemed your code, it should be on your viveport.com/myredeem page. As we injected them into accounts yesterday. If your Fallout VR code isn't listed there, please let me know and we will continue this via PM. 

 

Thanks

-SuperNikoPower
Community Manager
Available Monday - Friday