12-28-2018 02:31 PM - edited 12-28-2018 02:31 PM
In short, it takes time for us to process and verify orders relating to the wireless adapter. Aside from selling the adapter directly on vive.com, we work with numerous third party sellers such as Amazon which each have their own timelines for reporting the data required for us to validate purchases and hence there is some overall processing time. In short, you should see the code added to your my-redeem page within 7-14 days of purchase (likely by 1/7/19 overall).
The Fallout4 VR Steam key will be displayed under VIVEPORT My-redeem page within 7-14 days.
To access your Steam key, you'll need to preform the following steps:
Sign into your HTC account (the account associated with your wireless adapter purchase)
You should see your Steam key listed (granted that you've already activated your Viveport trial offer).
Redeem the key via the Steam client – click ‘Add Game’ at the bottom left of the client interface. (See Activating a product on Steam: https://support.steampowered.com/kb_article.php?ref=5414-tfbn-1352)
Technical Specialist - San Francisco, CA; Monday-Friday
12-29-2018 12:39 AM
I ordered directly from vive.com and don't have a code listed there. What does "granted that you've already activated your Viveport trial offer" mean? I redeemed the original code but did not sign up for the two month trial of viveport that was offered.
12-30-2018 11:08 AM
Purchased a HTC Wirless adaptor Viveport code in the box includes a free Fallout 4 VR code. I redeemed the code and all it gave me was 2 months Viveport.
12-30-2018 12:34 PM
When this was purchased it wasn't stated that we needed to put in a credit card for auto-renewing service to get the game for free, only that we need to activate the free trial. Pretty sketchy, HTC.
12-30-2018 05:51 PM
12-30-2018 05:54 PM
01-03-2019 06:38 PM
01-04-2019 01:36 PM
We completely understand where you are coming from on this. We appreciate you taking the time to comment. As mentioned above, there are quite a few factors that go into assigning the game code to an account.
When it drops into your account, be ready for an awesome experience. Wandering the Wasteland is awesome and seeing how all of the weapons work upclose is a real treat.
As for Beat Saber, such an awesome game. I've downloaded WAY too many customer songs. Pretty sure my arms are ready to fall off when my sessions are over.
01-06-2019 10:41 PM
01-07-2019 11:16 AM
You won't need to enter a second code into your account. Once you enter your code, you will know that you have done so correctly as it will ask you to confirm the use of the code and then your Viveport subscription will start. Your code will release and you can check on that by going to www.viveport.com/myredeem.
01-08-2019 01:06 PM
3 weeks since I posted the original query.
You know? I get that it might be a complicated thing to "allocate product keys", making sure you dont give keys away to the wrong people might not be the best thing for your company. But NOT giving your customer something that you advertised in within a very reasonable amount of time is bad for your company. Customers remember this kind of treatment. If you want to build good faith with your customers HTC then you need to work harder than this, and this really isnt complicated, its low value stuff for you and high value stuff for us.
I have had exactly two purchase experiences with HTC. I bought the original Vive on launch and the order was messed up. I was promised that my (£55) shipping fee would be refunded. Never happened. Now this.
Customers remember being treated badly.
01-08-2019 01:13 PM
Hi, before we dig super deep and to make sure, as long as you redeemed your code, it should be on your viveport.com/myredeem page. As we injected them into accounts yesterday. If your Fallout VR code isn't listed there, please let me know and we will continue this via PM.