Vive product not delivered


Vive product not delivered



I ordered an HTC Vive product on 11/05 and it has already passed the 3-5 expected days of delivery. I have contacted support on this issue but I'm getting concerned that it will take longer for correspondence to be reached. In this case the product has not arrived or has been delivered at all and I would like some clarity on this, I would be very understanding if the products in question was backordered in order to replenish stock, but I may have to request a refund on an undelivered item.


Hope to speak soon


Vive Staff

Re: Vive product not delivered


Please send me a PM when you get a chance and I'll see what I can find out for you.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F