Vive pro shipping customer support lies constantly

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Vive Staff

Re: Vive pro shipping customer support lies constantly

All,

 

Your order confirmation email has a ship month.  If the ship month says April, it will ship in April. If the ship date says May, it will ship in May. 

 

Customer service nor anyone here have any addtional visitbility outside of orders are being shipped every day.  Based on what I have seen so far (barring any issues with billing addresses, credit cards rejections etc) we are shipping roughly within 2 to 2.5 weeks of original order date but this is not a committed SLA for North America orders.

 

If you have a specific issues with your order please contact vive_care@vive.com.  Otherwise please refer to your order confirmation email you received when you placed your order.

 

Again, beyond what I have written above, there is no additional details that Customer Service or the team here can provide on when your shipments will be ready.

 

Thank you,

 

JohnG