Trouble with purchase

Kteji
Contributor

Trouble with purchase

This is probably not the right place to go about for help. But I'm lost. Please give advice.

 

In July last year I purchased the vive pro starter kit. When I unpacked it and plugged it in I had some issues and the support told me I had a fried link box. Since it was brand new they said I could return the starter kit and get a full replacement.

 

After sending the starter kit back a week or more later I recieved a new HMD. I thought the controllers and base station would come later but they never did. So I contacted support again and they told me I wasn't supposed to send in the controllers and base stations and they would look into it. After multiple calls and different support people e-mailing me, weeks of silence, It wasn't until September they said they would refund me for those items.

 

Well the refund was split in two halves of $156 each. A base station is $134 by itself. That refund barely covers the base stations and the controllers are nearly the same price. That means to get everything I had originally purchased I will have to spend over $200 more than the original starter kit price. Not to mention the hassle aand the extra shipping I have had to pay for.

 

Currently I've been sending the support team e-mails but have gotten no responses. Today I sent another hopefully this time will be different. But does anybody else have a solution for this? Or am I just screwed?

Vive Staff

Re: Trouble with purchase

@Kteji  - I've flagged this to a manger. 

 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Vive Staff

Re: Trouble with purchase

@Kteji 

 

Thank you for reaching out to us. My name is Rhiannon, and I have sent you an email. I have to ask you some questions regarding this experience.

 

Thank you,

Rhiannon

Kteji
Contributor

Re: Trouble with purchase

Thanks for the reply. I don't see an e-mail from you. I did get a response from vive support asking me to contact a different email.