Pending Fulfillment??

Gurgleguy381
Regular

Pending Fulfillment??

I recently ordered a HTC Vive Pro for my son's b-day and ordered 2 day shipping. His B-day is quickly approaching and I was wondering where my order is or if it will come before the week's end. So far it has been stuck in pending fullfillment for 3 days now. I already promised him it and he'll kill me if it's not there on time. Help??

Vive Staff

Re: Pending Fulfillment??

@Gurgleguy381

 

If you're in the US or CA, please PM me with your order number. If you are located elsewhere, please contact vive.com support Live Chat for an update.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Iamlogna
Visitor

Re: Pending Fulfillment??

I have the same problem i have been stuck on pending fulfillment for three days now also.

i was wondering how to pm you about this

Community

Re: Pending Fulfillment??

Hi @Iamlogna 

If you ordered on Thursday afternoon or Friday, there will be a processing delay as our processing center is in operation Monday - Friday. Usually, you will see a change by Monday or Tuesday. If you don't see a change by tomorrow (Tuesday) afternoon please reach out and we will be sure to check into it for you. A delay over the weekend is completely normal. 

 

Thanks, 

SNP

-SuperNikoPower
Community Manager
Available Monday - Friday