Pending Fulfillment since 4/4/19

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hn84
Visitor

Pending Fulfillment since 4/4/19

Is anyone else experiencing a long delay for shipping? Have been stuck in Pending Fulfillment since 4/4 for the Vive Pro and accessories. No updates. Talked to customer service, they said 8 days, we are going on 14 now with no update.

Thanks for any light someone may be able to shed on the matter!
Vive Staff

Re: Pending Fulfillment since 4/4/19

@hn84 

 

Sent you a PM.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

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