Order not getting shipped

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Ray
Contributor

Order not getting shipped

I pre-ordered the Vive Wireless Adapter on the 30th of September directly from the Vive Europe site, and it still hasn't shipped. I wrote support about this on the 10th of October, however, haven't received any reply. Is there a supply problem? When can I expect my order to be shipped?

Vive Staff

Re: Order not getting shipped

@Ray

 

Have you tried contacting Live Chat? (www.vive.com/eu/support/contactus) They can look your order up immediately. I know there have been some delays on orders, so it's possible that's what it is.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Vive Staff

Re: Order not getting shipped

@Ray, I bumped EU team for comment. Sorry about the comm drop off - It sounds like you used the contact form at the bottom of the page - I would only recommend using the live chat in the future. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Ray
Contributor

Re: Order not getting shipped

Thank you for the quick replies.

I used the cotact customer service form located here: https://store.eu.vive.com/DRHM/store?Action=DisplayContactFormPage&SiteID=htcemea&Locale=en_IE&Theme...

I will try the live chat from now on.