Location not an option for shipping, what can I do?

Highlighted
blurp888
Contributor

Location not an option for shipping, what can I do?

Hello,

 

I live in Jersey in the Channel Isles. It's an island between England and France and postage wise it's normally classed as being in the United Kingdom.

 

I'd love to get my hands on the HTC Vive Pro but I'm struggling to find shipping options. Is there anything I can do or do I have to just accept that I can't purchase this VR headset and have to look elsewhere?

 

Any help would be greatly appreciated.

Vive Staff

Re: Location not an option for shipping, what can I do?

@blurp888, I've asked the EU team for comment on this. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Vive Staff

Re: Location not an option for shipping, what can I do?

@blurp888, so we checked in with the vendor that provides the backend technology for the store - it turns out we can ship to your location but you have to finagle the API a bit. Within the country drop down you should choose "Great Britain" and you need to include "Jersey" in the city field, with correct channel islands Postal Code.  This should be accepted by the system and lead to a sucessful shipment. 

 

"City + Jersey:" e.g. "Saint Helier, Jersey."

 

You can PM me directly if you have additional issues with this as it's certainly an oddball purchase flow. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

blurp888
Contributor

Re: Location not an option for shipping, what can I do?

Thanks for taking the time to reply, realy appreciate it. I'll do what you have asked and report back if there are any further problems relating to the shipping.