04-05-2018 01:28 PM - edited 09-11-2018 01:48 PM
04-05-2018 01:28 PM - edited 09-11-2018 01:48 PM
If you've recently purchased a Vive Pro, congratulations!
As part of our current promotion, new Vive Pro purchasers and those upgrading from an existing Vive will receive codes for two months of Viveport Subscription.
4/27/18 Update: We've modified the code redemption process into a unified redemption process for both new and existing purchasers. Now, after entering your promo code, it will alert you of the additional loyalty offer.
If you are a new Vive Pro purchaser:
Click the 'Spoiler' tag for instructions
If you are an existing Vive user, upgrading to a Vive Pro:
Click the 'Spoiler' tag for instructions
Your Viveport Wallet credit will be added to your account, and can now be selected as a payment method.
You may need to download the Viveport desktop app to access Viveport apps and games.
If you cannot find a card in your Vive's packaging, or have other issues with redemption, please contact our Customer Care team. This post lists details on how to contact Customer Care, globally.
04-19-2018 03:04 PM
04-19-2018 03:04 PM
I have tried to redeemed as an existing vive user for almost 2 weeks now. I must say that the support is _very_ slow. Now it seems like the web page changed and I can no longer see the option to redeem as an existing vive owner, i.e. https://store.vive.com/code no longer has the link "Existing Vive owner, Upgrade to Vive Pro, click here"
04-27-2018 04:35 PM - edited 04-27-2018 05:02 PM
04-27-2018 04:35 PM - edited 04-27-2018 05:02 PM
Can the $100 credit be applied to an account without activating the 6-month subscription?
I have a dozen VR games purchased through Steam which I still need to play so I don't want to activate a viveport subscription yet. However I don't want to miss out on the $100 credit.
Can you tell me how long this $100 credit offer is going to be good for?
Also, as the above poster stated a week ago, there is not a link for existing vive owners as shown in your screenshot. How is this $100 credit obtained now?
Thanks
04-27-2018 05:32 PM - edited 04-27-2018 06:15 PM
04-27-2018 05:32 PM - edited 04-27-2018 06:15 PM
@mar, I've sent you a PM.
@Wzzt Please hold off on redeeming your code. I'll look into if you can defer your Viveport subscription activation and should have an answer by Monday. The redemeption flow was updated, thank you for pointing out this FAQ was out of date. It will prompt you after you enter your code and display the following:
Technical Specialist - San Francisco, CA; Monday-Friday
05-01-2018 11:35 AM
05-01-2018 11:35 AM
@Wzzt, It turns out you can actually defer the activation of your subscription but with limitations. When you redeem your code, you will be given a Viveport Subscription Code and/or a Viveport Wallet code depending on which offers apply to you. You can hold off on activating the subscription code, but note that there will be an expiration date clearly listed in your confirmation email. You must redeem this code before the expiration date that is listed in your email if you wish to take advantage of the offer.
Technical Specialist - San Francisco, CA; Monday-Friday
05-03-2018 12:25 AM
05-03-2018 12:25 AM
05-09-2018 11:51 PM
05-09-2018 11:51 PM
The same for me. I bought also this model and I have not seen any card.
Thanks.
05-10-2018 11:11 AM - edited 05-10-2018 11:13 AM
05-10-2018 11:11 AM - edited 05-10-2018 11:13 AM
@Uri @Predtek. depending on which Pro SKU, the code will be on different sheets.
Technical Specialist - San Francisco, CA; Monday-Friday
05-11-2018 08:21 AM
05-11-2018 08:21 AM
Hi David, you were absolutely right.
Many thanks.
06-23-2018 11:45 AM
06-23-2018 11:45 AM
Is this offer only for US? I believe I remember it saying it being available for me when I bought the Vive pro in Sweden a month ago I just didn't have the time til now to do this.
07-12-2018 03:32 AM
07-12-2018 03:32 AM
Please stop your services as none of the things are user friendly and none of the things works properly in Vive port. I have a reedemption code and I m not able to use it because you want me to add the card details. The worst experience ever. You are fooling customer with viveport services and offers. Why i have to enter my card details if it is free and If i need to pay then I will purchase till then why you need my account linke with credit/debit card. You are literlay Bandit Kings.
I didnt recieve any of the wallet money neither I m abel to subscribe , there is nothing i got as you mentioned above.
I have both HTC Vive and HTC Vive Pro still not offers , no benifits which is promised.
Worst services.
01-12-2019 08:34 AM
01-12-2019 08:34 AM
Recognizing that this thread is older...the vive.com/code page does not respond. Error 503: Service unavailable. Have tried multiple browsers. The Viveport subscription page redirects there instead of allowing redemption. Seemingly no way to redeem the code. New user.
AM
01-13-2019 02:27 PM
01-13-2019 02:27 PM
Ok the site is back up today. Was down for an extended period though, it seemed. All ok now.
01-14-2019 10:17 AM
01-14-2019 10:17 AM
Thanks for the update. Were you able to complete your redemption afterall? Let us know if you have any questions or encounter any issues.