How to redeem VIVE Pro in-box codes (new/existing Vive users)
If you've recently purchased a Vive Pro, congratulations!
As part of our current promotion, new Vive Pro purchasers and those upgrading from an existing Vive will receive codes for two months of Viveport Subscription.
4/27/18 Update: We've modified the code redemption process into a unified redemption process for both new and existing purchasers. Now, after entering your promo code, it will alert you of the additional loyalty offer.
If you are a new Vive Pro purchaser:
Click the 'Spoiler' tag for instructions
Spoiler
- You should find a master code printed on a card included in the Vive Pro's packaging.
- Please look carefully for the card! The code will be ten digits long, consisting of letters and numbers.
- Visit www.vive.com/code/ and enter the code found on the card.
- On the next screen, you'll be shown the package(s) you are able to select. (May not the same as the screenshot below.)
- On the checkout screen, if you are not already logged in, you will be required to either create a new HTC | Vive Account, or log into an existing account.
- After you have confirmed details and checked out, you will be shown a confirmation page, including your Viveport Subscription code. This code will also be emailed to the email address you confirmed.
- If you close or otherwise 'lose' the page with codes on, you can login here using the HTC | Vive Account you created to look at codes previously redeemed.
- With your code, visit http://www.viveport.com/event/subscription
- Click the 'Redeem Code' button
- Copy and paste your Viveport Subscription code (from either the confirmation page, or your email) into this box. It will be a sequence of 20 numbers and letters, seperated by hyphens.
- After confirming your future payment method, your Viveport Subscription will be activated. (Note: you will not be charged until your redeemed subscription period ends. You may cancel at any time from the Subscription section of the My Profile page.)
If you are an existing Vive user, upgrading to a Vive Pro:
Click the 'Spoiler' tag for instructions
Spoiler
- You should find a master code printed on a card included in the Vive Pro's packaging.
- Please look carefully for the card! The code will be ten digits long, consisting of letters and numbers.
- Visit www.vive.com/code/ and enter the code found on the card (1), then click the 'Existing Vive owner' link (2)
- Click the link to enter your information.
- You will then either enter the email address associated with your existing HTC | Vive Account, or the serial number of your HMD (if you have forgotten the email address of your account). Your HMD serial number is found under your component cover. See the GIF below for how to remove - push with both thumbs, then unplug all cabling.
- Whether you entered your email or your serial HMD, on the next screen, you'll be shown the package(s) you are able to select.
- On the checkout screen, if you are not already logged in, you will need to log into your existing HTC | Vive Account.
- After you have confirmed details and checked out, you will be shown a confirmation page, including your Viveport Subscription code, and your Viveport Wallet credit code. These codes will also be emailed to the email address you confirmed.
- If you close or otherwise 'lose' the page with codes on, you can login here using the HTC | Vive Account you created to look at codes previously redeemed.
- To redeem your Viveport Subscription code, visit http://www.viveport.com/event/subscription
- Click the 'Redeem Code' button
- Copy and paste your Viveport Subscription code (from either the confirmation page, or your email) into this box. It will be a sequence of 20 numbers and letters, seperated by hyphens.
- After confirming your future payment method, your Viveport Subscription will be activated. (Note: you will not be charged until your redeemed subscription period ends. You may cancel at any time from the Subscription section of the My Profile page.)
- To redeem your Viveport Wallet code, go to the Viveport Wallet page (while logged in to the account where you want to redeem the wallet credit).
- Click the 'Redeem wallet code' link.
- Copy and paste your Viveport Wallet code (from either the confirmation page, or your email) into this box. It will be a sequence of 20 numbers and letters, seperated by hyphens.
Your Viveport Wallet credit will be added to your account, and can now be selected as a payment method.
You may need to download the Viveport desktop app to access Viveport apps and games.
If you cannot find a card in your Vive's packaging, or have other issues with redemption, please contact our Customer Care team. This post lists details on how to contact Customer Care, globally.
@mar, I've sent you a PM.
@Wzzt Please hold off on redeeming your code. I'll look into if you can defer your Viveport subscription activation and should have an answer by Monday. The redemeption flow was updated, thank you for pointing out this FAQ was out of date. It will prompt you after you enter your code and display the following:
@Uri @Predtek. depending on which Pro SKU, the code will be on different sheets.
- With the HMD only SKU, the code is located on a sheet within the compartment housing the linkbox. I have posted a copy of that sheet below.
- WIth the full kit, the code is listed in the black area on the bottom of the large setup sheet that is the very first thing you see when you open the box. The formatting of the offer code area is very similar to the one from the HMD only SKU.
