HTC 's response to the "No Fallout 4 VR redemption code issue"

sjm560
Contributor

HTC 's response to the "No Fallout 4 VR redemption code issue"

Me:
No Fallout 4 VR code when I redeemed my content bundle, where the code should be on the receipt is blank .
Diana P.:9:30 AM
Hi there! Thanks for contacting VIVE Support Team, my name is Diana, how is your day going?
Me:
So far so good, thanks for asking
Diana P.:9:31 AM
That's great to know Steven!
Diana P.:9:32 AM
Thank you for reporting this issue. We are aware that the code for Fallout 4 is not displaying on the redemption confirmation page, nor in the code confirmation email that was sent to you. Our web team have been notified and are working on this issue. Please visit https://store.vive.com/code/global/sales/guest/form and either log in with the credentials you used to redeem your code or enter the redemption number and your email address from which you received the code confirmation redemption email. Once the issue is resolved your code will be available on this site. If this is not resolved when you check in 24 hours please contact us. Thank you
Me:
Thank you, for yor help
Diana P.:9:33 AM
You are very welcome.
 
agmxbox
Explorer

Re: HTC 's response to the "No Fallout 4 VR redemption code issue"

i had a pretty similar response today, its really frustrating that now i cant use my vive this weekend... sigh

sjm560
Contributor

Re: HTC 's response to the "No Fallout 4 VR redemption code issue"

I AM ALL SET MY CODE WAS THERE WHEN I CHECKED THIS MORNING!

Use this link: https://store.vive.com/code/global/sales/guest/form and just put in your info.

Vive Staff

Re: HTC 's response to the "No Fallout 4 VR redemption code issue"

@agmxbox

 

You're unable to use your Vive? Are you have issues with set up?

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
agmxbox
Explorer

Re: HTC 's response to the "No Fallout 4 VR redemption code issue"

no it works, i meant i bought it for fallout 4 vr and couldnt even play it, so i had no games to use for it

Vive Staff

Re: HTC 's response to the "No Fallout 4 VR redemption code issue"

@agmxbox

 

This issue was already resolved for most users, so you should have the code if you go to: Thttps://store.vive.com/code/global/sales/guest/form

 

Please confirm that is the case.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
agmxbox
Explorer

Re: HTC 's response to the "No Fallout 4 VR redemption code issue"

yes i got my code last night. thanks