Didn't receive Tilt Brush or Fallout 4 VR

Vive Staff

Re: Didn't receive Tilt Brush or Fallout 4 VR

@gizmokrap

 

So the way the redemption process works is that you pick between Fallout 4 VR +  Tiltbrush and Everest VR and Richie's Plank Experience + Tiltbrush when you redeem the code. It sounds like you chose the "All Ages" package during code redemption.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Groves
Contributor

Re: Didn't receive Tilt Brush or Fallout 4 VR

So...I redeemed the Viveport Substription as instructed, but no email was sent that contained any codes for bundled content. What am I doing wrong? Thanks,

 

Groves

Highlighted
Groves
Contributor

Re: Didn't receive Tilt Brush or Fallout 4 VR

So...I redeemed the Viveport Substription as instructed, but no email was sent that contained any codes for bundled content. What am I doing wrong? Thanks,

 

Groves

Vive Staff

Re: Didn't receive Tilt Brush or Fallout 4 VR

@Groves, I've sent you a PM

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM