Didn't receive Tilt Brush or Fallout 4 VR

jckn
Contributor

Didn't receive Tilt Brush or Fallout 4 VR

So I just got my VR headset and just now got it working and when I went to redeem my code it went through but I had no code for Fallout, and anytime I clicked activate on Tilt Brush it just did nothing. Any help? I really wanted to play Fallout VR. It says my code is redeemed and also says I have nothing in my library, and I never got a code for either of them.

jckn
Contributor

Re: Didn't receive Tilt Brush or Fallout 4 VR

I also checked my email for the codes and I had a redemption code email but they both have no code after Unlock Code:

 

Nothing is there?

Vive Staff

Re: Didn't receive Tilt Brush or Fallout 4 VR

@jckn

The blank area where the code should be in that email is part of the bug you experinced. There will be a follow up email from our engineering team sent out in the next two hours that should contain the correct codes. FO4 will be a Steam key that you redeem within Steam. I'll be online in the next few hours and will follow up to ensure that you successfully get your codes tonight. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

cozmoziz
Contributor

Re: Didn't receive Tilt Brush or Fallout 4 VR

Hello David,

 

I have not received Fallout 4 when I redeemed my code earlier today as well.  I did receive the Google Tilt Brush, Richie's Plank, Everest VR, but no Fallout 4.  Let me know if there's anyplace I should check?  I've looked in my span/trash folder in my email.

 

Thanks

cozmoziz
Contributor

Re: Didn't receive Tilt Brush or Fallout 4 VR

nvm, i am good to go, thanks

Rockjaw
Architect

Re: Didn't receive Tilt Brush or Fallout 4 VR

Hi @cozmoziz, could you send me a PM (there's a link in my sig) with more details? Ideally, send me a screenshot of the email you received, and include your email address too. If you did get sent the wrong codes, we definitely want to investigate.

snffan27
Visitor

Re: Didn't receive Tilt Brush or Fallout 4 VR

hello do they have codes yet

Vive Staff

Re: Didn't receive Tilt Brush or Fallout 4 VR

@snffan27,

We sent a follow up email out to all users affected by this bug that contained the proper keys. Are you still having issues? 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Fezinaru
Regular

Re: Didn't receive Tilt Brush or Fallout 4 VR

My Vive came in today and when I went to redeem the code, it didn't give me product codes for both Fallout 4 VR and Tilt Brush on the redemption page.  The email didn't have the codes either.  I'm guessing I need to PM the staff my redemption number from my email or something?

 

It looks like you guys had this same issue monday and it seems the system still has some bugs in it.

dru
Contributor

Re: Didn't receive Tilt Brush or Fallout 4 VR

Should i have recived a code with my email or is it supposed to be in the box? My vive comes tomorrow and i didnt recieve any code in a email.

Vive Staff

Re: Didn't receive Tilt Brush or Fallout 4 VR

@dru

 

There will be a master code in a 8x6 card/pamphlet in the box with instructions to redeem and ulock your content bundle on vive.com/code.

 

Thanks!

 

JohnG

Bharrison
Contributor

Re: Didn't receive Tilt Brush or Fallout 4 VR

I did not receive my redemption code either and did not find it in any of my paperwork that came with the system.
Vive Staff

Re: Didn't receive Tilt Brush or Fallout 4 VR

@Bharrison ,

Please PM me with your order number.

Thank you, 

Rhiannon

Highlighted
Bharrison
Contributor

Re: Didn't receive Tilt Brush or Fallout 4 VR

This has been resolved.... thank you
gizmokrap
Visitor

Re: Didn't receive Tilt Brush or Fallout 4 VR

Hello, I purchased the headset which came with the redeem code for Tilt brush and FO4 but I only received Tilt brush with Everest and Plank Experience. Is there anyway to receive FO4 code?