01-12-2018 09:06 AM
Ok well I wanted to get back with an update to the situation. As of wednesday I recieved my replacment Base station, thanks to Synthesis. If it wasn't for him I think I would still be waiting on them to find it. Not sure if they were told to stop looking or not but last I heard from the online chat folks they said they would email me when they had an update and they never emailed me. None the less Synthesis you are a great guy, keep up the hard work.
01-12-2018 09:55 AM
Thanks! Glad I could help!
02-21-2018 10:41 AM
I understand your frustration! My link box has been with HTC repair department going on 4 weeks now. I sent it to HTC because it's under warranty, having been only 6 months. Had I known it would have taken this long, I would not have paid the $15 to have it shipped to them. I would have paid Amazon $30 for the new part and had it shipped 2-day.
02-21-2018 10:42 AM
@danbeeman30Please PM me with your ticket number and I'll sort this out for you.
02-21-2018 10:46 AM - last edited on 02-21-2018 10:51 AM by Synthesis
Ticket [personal information removed]. Customer service said the ticket has been escalated and they'll have a return tracking number by the end of the week (not sure exactly what they means). So we'll see!
02-21-2018 10:52 AM
Sorry, I had to edit that: Please don't post personal information such as email addresses, ticket or order numbers on public forums!
I sent you a PM, please reply there if you would!
05-07-2018 09:11 AM
So today after not using my Vive in months. I decided to go use it and I noticed my other base station flashing red instead of green and it said I had a fault 03 on it. I seriously give up.
05-07-2018 09:36 AM
Can you PM me a photo of your fault 03 base station along with the serial number? I'll see what I can do to help.