Both of my controllers are broken!

Nova66
Visitor

Both of my controllers are broken!

Both of my Vive controllers are broken and I'm desperate to have them repaired or to purchase new ones. How do I go about this from Australia?

 

Please help.

Se7en11
Architect

Re: Both of my controllers are broken!

Try Contacting Customer Service. https://www.vive.com/us/support/contactus/

Whats the issue? how are they broken?

Se7enVR
-Is it Real or Just VR? not a question just a Signature
Highlighted
GrimGreener
Builder

Re: Both of my controllers are broken!

I'd be interested to know too. Out of the 10 I have across 4 vives 2 have touch pad failures ... no more up/right. Relegated to camera tracking use, but reminds me I need to get another pair on order as backups. Will look at how to fix them one day.
________________________________
Simon Heath. Founder of theVRhub
Se7en11
Architect

Re: Both of my controllers are broken!

@GrimGreener this might help

how to fix your control pad  with pictures 

Se7enVR
-Is it Real or Just VR? not a question just a Signature
Rockjaw
Architect

Re: Both of my controllers are broken!

Hi @Nova66, sorry to hear about your controllers. :(

 

For Australia, your support page is here:

 

https://www.vive.com/anz/support/contactus/

 

Reach out and they should be able to help.

GrimGreener
Builder

Re: Both of my controllers are broken!

That will be handy. I'm happy to take things apart ;)
________________________________
Simon Heath. Founder of theVRhub