So on March 2nd i talked to customer support and they said they'll send me a replacement cable (the main one on the back of the vive pro). It's almost been a month and I've already missed the Beat Saber dlc launch and my viveport subscription is literally going to waste. Any idea of when the backorder will be fufilled? Im starting to get pretty anxious.


Vive Staff

Re: Backorder

Please PM me with your RMA number.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F