3 weeks no info on Vive ship date.

XcharX
Contributor

3 weeks no info on Vive ship date.

Anyone else order black Friday and still waiting on their Vive to ship? Is this common? They are now offering 2 days shipping on orders placed today through the 19th. I have talked to customer support and all they can tell me is my vive order is "In process". This is what they have been saying for two weeks. I recieved the headphones and the tri cable part within 4 days. Any help or advice would be awesome.

 

How long does it normally take after ordering for the Vive to ship?


Its for my son for Xmas. Pretty upset that they havent been able to ship it. Outside denver, not really an off the beaten path shipment.

Rockjaw
Architect

Re: 3 weeks no info on Vive ship date.

Hi @XcharX - please send a PM to @Synthesis (click that link, then click 'send message') with your order details. We should be able to investigate.

XcharX
Contributor

Re: 3 weeks no info on Vive ship date.

Thank you. Sending now.
Vive Staff

Re: 3 weeks no info on Vive ship date.

@XcharX

 

Thank you, I'll take a look.

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
BrandonW
Contributor

Re: 3 weeks no info on Vive ship date.

How long does it take for an order for the Vive to process? I ordered it two days ago and it has been processing the whole time. I paid extra for the two day shipping.
dru
Contributor

Re: 3 weeks no info on Vive ship date.

Yea im also alittle worried about the processing time since i also paid for 2 day shipping, however i placed my order only 3 hours ago, hoping once it gets passed submitted it will start shipping to recieve by friday, otherwise i wouldnt have paid the extra $40.

Vive Staff

Re: 3 weeks no info on Vive ship date.

@BrandonW

Which region are you in? We apologize to all EU customers who have experience delays due to the holiday rush. I will inquire about the current status of the EU backlog and see if we have forcasts on availability. 

 

@dru,

Same question. The stock shortage was limited to the EU/Middle East so it really depends on your region. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

dru
Contributor

Re: 3 weeks no info on Vive ship date.

I am located in nyc and thankfully everything so far seems to be going along fine, oder email came in and its status is now In Process, Thank you for the fast support, i was going back and looking at how well you and the rest of the team helped people with their problems, some of the best customer service ive seen, i dont know why you get such a bad rep. Thank you for the concern tho i was just being overly paranoid because of possible christmas delays.

Vive Staff

Re: 3 weeks no info on Vive ship date.

@dru

 

Thanks for the feedback.  If you do have concerns about your shipment (and this goes to anyone else) please feel free to email vive_care@vive.com 

 

We can only look up EU and North America orders at this time.

 

Thanks,

JohnG

BrandonW
Contributor

Re: 3 weeks no info on Vive ship date.

I'm in North America. I cancelled the order for lack of update on the product. I was supposed to get an email with instructions and that has yet to happen. 

dru
Contributor

Re: 3 weeks no info on Vive ship date.

Thank you for the email, for anyone else that recently ordered and is experiencing delays this is the responce i recieved when i inquired about my order.

 

Andrew, 

Because of the Holidays, the fulfillment center is closed from December 24th to December 26th.  They will open again as normal tomorrow. I apologize for the inconvenience.

Thank you,

Rhiannon R
HTC Vive Social Response Team

 

Hopefully it ships out tomorrow otherwise im not going to be here for my order when it comes.

JInrey
Visitor

Re: 3 weeks no info on Vive ship date.

I was also wondering how long a standard shipping is. You get the brilliant purchase email, but not the shipping email. I would like to know how long this whole process takes. It was probably better to order this on amazon with one day shipping for $10 dollars.

dru
Contributor

Re: 3 weeks no info on Vive ship date.

Got my shipping info, thanks.