Zero Downloads?


Zero Downloads?

Hi all,


Sneaky Bears has been on the Viveport store for about a month now yet our sales report is still zero. Does this seem correct? We did have someone contact us about a question they had with the sound so I assume at least one person as downloaded this...


Any ideas?




Vive Staff

Re: Zero Downloads?

Hi @warducks,

I've forwarded your message to our content ops team who should reach out. A quick glance at your content page shows that it's a subscription title. Currently there is a delay between when a subscriber downloads the content and it shows up on the report . My understanding is that currently the subscriber needs to complete a cycle before it shows up on the report. Paid (purchase) downloads show up in real-time. You can always shoot me a PM if you have futher concerns. Thanks!

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David R

Technical Specialist - San Francisco, CA; Monday-Friday

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