One of my base stations isn't turning on

Arloe
Visitor

One of my base stations isn't turning on

So i updated one of my basestations and now it wont use power it's just turned of no matter what and i just got my HTC Vive like 2-3 weeks ago so please help me.

Vive Staff

Re: One of my base stations isn't turning on

@Arloe

 

Typically you'd want to contact our hardware support via www.vive.com/support -> contact us -> Begin Live Chat. In a worst case scenario, the station would be replaced under warranty as you're well within the warranty period. 

 

You could try the procedure described in this post, it can sometimes restore stations that have become bricked during an update process. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

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