Translation reported as spam?

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BelleGueule
Explorer

Translation reported as spam?

So this morning while checking the forum i saw someone asking for help in french.

i've figure that this was an english forum and translated his message to incrase his chance of getting help but not even 5 minutes after posting the translation i've notice that my message was remove because it was marked as spam.

 

is what i did not allowed or it's just a false positive from the spam filter, and is it also something that was useful to do in the first place? 

 

 

might be related to -> https://community.viveport.com/t5/Developer-Discussion/anti-spam-features-of-this-forum-are-too-stri...

Vive Staff
Solution

Re: Translation reported as spam?

@BelleGueule - The SPAM filter is automated and can be heavy handed at times - we usually review them within 12-24 hours and restore posts that are legit.

 

The filters actually catch a considerable amount of junk posts on the daily so it's a necessary evil. We'll hopefully be changing platforms soon which will result in a different system being implemented. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

BelleGueule
Explorer

Re: Translation reported as spam?

alright, also was my assumption right that the support provided here was english based? or there is a multi language team handling non english messages?

Vive Staff

Re: Translation reported as spam?

@BelleGueule - This specific forum system is English based. We also have a separate forum that's in Mandarin. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

BelleGueule
Explorer

Re: Translation reported as spam?

alright thanks