Good evening, I created a CN account as required. I can download upgrade of the firmware, I can browse the content of the store but... anytime I click "Download", I get the same message:"Please check your network connection". What's that? ... View more

Good morning, and what's about my issue? I am still unable to use the Focus... ... View more

Dear, as first, thank you.   I want draw some points: I didn't purchase anything as I haven't time due to install the VR itself! I have that issue with all the software aboard, I tried all the ones labeled as DEMO I don't what the money back, if you are in the good mind, as you see I never in the past and I cannot in the present get at work what I purchase, you can extend the subscription time of 5 months.   I will be a great move from HTC.   Now... which one is the problem I cannot download any content? ... View more

Dear Mik, thank you. I can be only confident now the problem is on the table the support can quickly sort out as it's only a backoffice issue, nothing related my end. Meanwhile I keep it onhold... ... View more

Good evening and thanks dears!   Maybe... the problem isn't the network connection than the account, my account.   Now for the first time the following error message appears when I try to run one of the applications I have in "my application" section "Vive Auto":   Error Message Please confirm that the signed-in account owns this title. nlf you still entouer this issue, please contact customerservice@viveport.com VIVEPORT   I did also a log-off log-in once again but the message is the same.   P.S: I updated device and controller to the latest firmware available. ... View more

Dear Cory, I am sorry... I am stuck. What I can do? There is any way to download offline that then transfer on the device? ... View more

Good morning, thanks, as first, to everyone for the support.   No it is not fixed.   I can browse all the contents, I can check updates on the store as well look into each one of the products, but anytime I click on the "download" button, I get the message about the Network connection issue.   I really don't understand the reason, I tried also via different network operators and via fiber/4G hotspot... same.   What's the issue?     P.S: I can also update with success the device, no to the latest one available.   @CoryCheng ... View more

Good morning, thanks both for the support. As reported I can do everything as browse content, update the firmware of my Focus as well play the installed version to watch movies but when I want to download an application, it stops asking to verify the connection. ... View more

Dear John, as first thanks for the quick reply. I tried various place for the connection, all with the same error message. There is anyway to download them via PC then transfer on the headset?   Apart the "fix" above, which one can be the issue? Did you think I should try a VPN?       Cheers, ... View more