Hi, code redeem is not working for me. I go to vive.com/code, type the code, click the captcha and then I get "Code [redacted] is invalid, Please check your code and try again." I tried all lower case and upper case, typing the cases just as the code is written and I still get the same message. My code says it's redeemable by 12/31/2018 so it should still work. My code came inside the box in a black brochure. What am I doing wrong?
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