Finally! After having posted this i got into contact with John from HTC. John has been very kind and helpful in dealing with this issue professionally, keeping me updated every step of the way and resolved any problem that came in the way. While i truly appreciate John's help, the amazing HTC Vive device i still think that nearly 6 months for a refund is a lot. In my area HTC's presence is very low and their phone customer service is damaging HTC's reputation. But again, i thank the Vive Community for helping me in this! As always, best regards Jonathan
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Thanks for the reply! 3 hours sounds like a lot, mine couldn't wait to get me off the line! What did you do with these other companies? I wouldn't have worried if it was a smaller purchase, but for 1000$ i do not expect phone support to be rude, careless and blatantly lying. I'm looking to see what my lawyer will say. Given 4 months i'm running out of patience. But thanks! Did you end up getting your money back with Amazon?
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My experiences with HTC Vive have been nothing less than painful. Read this and be careful not to be ripped off by HTC and their Partners. After ordering the HTC Vive here on htcvive.com/eu around Christmas and paying (by bank transfer which was the only possibility) i received my order confirmation and that the product would be arriving within 2-3 days.
After 9 days i contacted support and they said i should give it another week. After another week i contacted support again, asking where the product was. They said my order was cancelled. I told them that cannot be true because i paid. They said they would call me back the next day. They never called back the next day. This continued for 2 weeks where they said they would fix the issue and call me the next day which they never did. Then they started becoming aggressive on the phone, claiming that i never paid, even though i have bank transfers confirmed by both sender and receiver. In the beginning, Digital River (Their payment processor partner) refused to give any form of customer service, however they sent me an apology stating that they can confirm that they have received my funds. I have forwarded this to the Danish and US HTC Support, however they have never contacted me back concerning the case. A free legal aid in Denmark has also contacted them multiple times where they have claimed to be sorry and that they are going to refund me within 1 week. They have claimed this for 4 months now. HTC Vive's Legal Documents are not available online nor are any names or contact informations available regarding such matter which is highly suspicious. I am now escalating this matter with my Lawyer and the Danish Media as such business practices are highly looked down upon. Has anybody else experienced such hassles from such a large company? How can they be so careless? I love the product and bought it secondhand instead and i'm having a lot of fun. I just don't understand how HTC can hire rude, careless Support employees.
[Images removed for privacy/security - @Rockjaw ]
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