steam VR updates bricking base stations

SOLVED
jedimasterfishstix
Settler

steam VR updates bricking base stations

So, after having a few issues. I finally decided to do the update on the headset, controllers and the base stations. The headset wnet fine, the controllers went fine. But after the first base station updated it stopped working and giving a fault 3. So, ever so foolishly I updated the other base station. Now the second one wont even power on after the update. So the update has bricked both bases. And VIVE says I should send them in and PAY FOR A REPAIR. Anyone else have this happen to them? Anyone find a way to fix this? Or found a way to make VIVE repair any damage caused by software updates?

Vive Staff
Solution

Re: steam VR updates bricking base stations

@jedimasterfishstix

Hi, I responded to you in another thread, but please feel free to respond here or via PM. I'd like to get your information so I can look into what happened and see how I might help. Did you already send your base stations in or do you have them with you currently? I may be able to troubleshoot them and get them back into working order if the firmware update is the only complication.

Send me a message.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
jedimasterfishstix
Settler

Re: steam VR updates bricking base stations

Quick update to anyone reading this, HTC stepped up and is taking care of the issue. Big Props to John C. who stepped in and helped make it right.

CaTaPulT
Architect

Re: steam VR updates bricking base stations

John's the best.

Very helpful and knows his stuff! Smiley Happy

Regards: Jack

Vive Staff

Re: steam VR updates bricking base stations

Happy I could help!

Thanks!

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Ruben
New Arrival

Re: steam VR updates bricking base stations

Hai there i have same issue... after update my base n now can run light still red n the sensor still off... how to fix this?? N im from indonesia can u tell me where country can fix this... n if i what to buy new cable for the headset can??
N3wB3rry283
Contributor

Re: steam VR updates bricking base stations

I have the exact same issue - I fired everything up the first night, played for about an hour then took off the headset for a breather and noticed the steam dialog box prompting me to update the controllers and base stations. So, I updated the controllers no problem, the first base station so far so good and then the second base station and it bricked. No lights, no camera, no action...

At this point I was ready to jump back in for round two. I have one hour of play and a bricked part. Woe is me....

N3wB3rry283
Contributor

Re: steam VR updates bricking base stations

Hi John please see my post in this thread. I hope you are able to bring back the dead... or at least the bricked base station..

 

Thanks

N3wB3rry283

Vive Staff

Re: steam VR updates bricking base stations

@N3wB3rry283


What troubleshooting steps have you tried so far?

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
hi5brandon
Contributor

Re: steam VR updates bricking base stations

John,

 

I am having the same issue! I updated the firmware and one of my base stations completely stopped working and won't even start up. Any help would be most appreciated!

 

Brandon D

Vive Staff

Re: steam VR updates bricking base stations

@hi5brandon

 

It won't power on at all or you're getting a fault 03/02 error in SteamVR? If it won't power on at all, try swapping the power supplies to see if it's actually the Base Station itself.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
hi5brandon
Contributor

Re: steam VR updates bricking base stations

Hi John. Sorry for the late response. Is there a way I can contact you other than this forum? I got my base station to work again, but my Vive has been acting very strangely. The headset and the controllers would constantly disconnect as well as tell me the headset is connected but not tracking correctly. It would also tell me repeatedly that I needed to update the firmware and I did that several times and it kept saying to do it again. I've gotten to the point where the vive finally says everything is setup and good to go, but the HMD is black/blank. I display the mirror and it shows the HMD tracks great as if everything is working fine, but the HMD eyes are  completely off. Have you seen that before? Any advice or help would be most appreciated! Thanks so much for your help!

Vive Staff

Re: steam VR updates bricking base stations

@hi5brandon

 

Send me a PM and I'll see what I can do. There's an email I can give you if that works better.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
GHOST_KJB
New Arrival

Re: steam VR updates bricking base stations

I'm having the exact same proble, and if I go back and flash the old firmware, it works. But it says "Fault 02" in the new firmware updates. I haven't moved the camera, it's been powered off since the last time it worked, and again the old firmware still works on it

Wolfypvp123
Contributor

Re: steam VR updates bricking base stations

the same happened to me, and I thought there was actually a solution...... thats not even a solution