06-11-2017 10:30 AM
So, after having a few issues. I finally decided to do the update on the headset, controllers and the base stations. The headset wnet fine, the controllers went fine. But after the first base station updated it stopped working and giving a fault 3. So, ever so foolishly I updated the other base station. Now the second one wont even power on after the update. So the update has bricked both bases. And VIVE says I should send them in and PAY FOR A REPAIR. Anyone else have this happen to them? Anyone find a way to fix this? Or found a way to make VIVE repair any damage caused by software updates?
Solved! Go to Solution.
06-12-2017 09:41 AMSolution
Hi, I responded to you in another thread, but please feel free to respond here or via PM. I'd like to get your information so I can look into what happened and see how I might help. Did you already send your base stations in or do you have them with you currently? I may be able to troubleshoot them and get them back into working order if the firmware update is the only complication.
Send me a message.
06-14-2017 11:30 AM
Quick update to anyone reading this, HTC stepped up and is taking care of the issue. Big Props to John C. who stepped in and helped make it right.
06-14-2017 01:42 PM
Happy I could help!
06-30-2017 09:12 PM
08-15-2017 10:48 PM
I have the exact same issue - I fired everything up the first night, played for about an hour then took off the headset for a breather and noticed the steam dialog box prompting me to update the controllers and base stations. So, I updated the controllers no problem, the first base station so far so good and then the second base station and it bricked. No lights, no camera, no action...
At this point I was ready to jump back in for round two. I have one hour of play and a bricked part. Woe is me....
08-15-2017 10:52 PM
Hi John please see my post in this thread. I hope you are able to bring back the dead... or at least the bricked base station..
08-16-2017 09:55 AM
What troubleshooting steps have you tried so far?
03-05-2018 10:36 PM
I am having the same issue! I updated the firmware and one of my base stations completely stopped working and won't even start up. Any help would be most appreciated!
03-06-2018 05:38 PM
It won't power on at all or you're getting a fault 03/02 error in SteamVR? If it won't power on at all, try swapping the power supplies to see if it's actually the Base Station itself.
03-07-2018 08:02 PM
Hi John. Sorry for the late response. Is there a way I can contact you other than this forum? I got my base station to work again, but my Vive has been acting very strangely. The headset and the controllers would constantly disconnect as well as tell me the headset is connected but not tracking correctly. It would also tell me repeatedly that I needed to update the firmware and I did that several times and it kept saying to do it again. I've gotten to the point where the vive finally says everything is setup and good to go, but the HMD is black/blank. I display the mirror and it shows the HMD tracks great as if everything is working fine, but the HMD eyes are completely off. Have you seen that before? Any advice or help would be most appreciated! Thanks so much for your help!
03-08-2018 10:37 AM
Send me a PM and I'll see what I can do. There's an email I can give you if that works better.
04-06-2018 09:29 PM
I'm having the exact same proble, and if I go back and flash the old firmware, it works. But it says "Fault 02" in the new firmware updates. I haven't moved the camera, it's been powered off since the last time it worked, and again the old firmware still works on it