"Internal Error" and "Server Error"

selendion
Settler

"Internal Error" and "Server Error"

Everytime I try to install any game from viveport I get a server error or internal error.

Anyone ever had this problem before?

Vive Staff

Re: "Internal Error" and "Server Error"

@selendion,

 

What happens just before you get "Internal Error" and what happens just before you get "Server Error"?

 

selendion
Settler

Re: "Internal Error" and "Server Error"

I start the downlad, the percent wil pop up at 0% and then I get one of those errors.

Vive Staff

Re: "Internal Error" and "Server Error"

@selendion

 

What Anti-virus are you running? Make sure it's not blocking Viveport.

Thank you,

-John C

"Welcome to the desert of the real."
selendion
Settler

Re: "Internal Error" and "Server Error"

Immunet 5, and ive looked up how to disable it and tried downlading games but I still get the same message. Ive even uninstalled it and tried but i dtill get the same notifications.

Vive Staff

Re: "Internal Error" and "Server Error"

Can you post a screenshot of what you're seeing so we can better understand?

Thanks,

-John C

"Welcome to the desert of the real."
selendion
Settler

Re: "Internal Error" and "Server Error"

screenshot.PNG

This is one of the errors.

Vive Staff

Re: "Internal Error" and "Server Error"

@selendion

Head over here and take a look: https://community.viveport.com/t5/Technical-Support/How-to-Update-the-Viveport-Client-When-Troublesh...

Thank you,

-John C

"Welcome to the desert of the real."
selendion
Settler

Re: "Internal Error" and "Server Error"

My viveport is in the current version 1060screenshot2.PNG

Vive Staff

Re: "Internal Error" and "Server Error"

Okay, go under settings and the Help section and choose "Troubleshooting" follow the instructions there.

 

Thank you,

-John C

"Welcome to the desert of the real."
Community

Re: "Internal Error" and "Server Error"

Hi @selendion, I can see you have this issue with Windlands - can you list any other titles you're having issues with? I see Richie's Plank in your screenshot, but it looks like that's not installed. This will help us to check and see if it's specific to one (or more) titles. Thank you.

selendion
Settler

Re: "Internal Error" and "Server Error"

Capture.PNG

Highlighted
CaTaPulT
Architect

Re: "Internal Error" and "Server Error"

Just a stab in the dark here but any chance your firewall (either software or firewall in a network router) is blocking the site?
Regards: Jack
selendion
Settler

Re: "Internal Error" and "Server Error"

No I've uninstalled it and tried and that still didn't work

Vive Staff

Re: "Internal Error" and "Server Error"

Hi @selendion,

 

We might need your logs to investigate further, PM sent.  

 

Cory.C