please help.. brand new vive keeps crashing

Vive Staff

Re: please help.. brand new vive keeps crashing

@anubisthegod95

 

Sometimes ASUS USB can cause problems with Vive. Some users have found that switching to USB 2.0 ports will resolve the issue, in other cases, users have installed a USB card to resolve this issue - One popular choice is this: https://www.amazon.com/Inateck-Superspeed-Ports-PCI-Expansion/dp/B00B6ZCNGM

That might be worth a try if the USB connection continues to be unstable.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
anubisthegod95
Settler

Re: please help.. brand new vive keeps crashing

is there anyway to download 2.0 drivers or is that sometjing i would have to go out and buy?

Vive Staff

Re: please help.. brand new vive keeps crashing

@anubisthegod95

 

Your PC already has the 2.0 drivers installed, specific for your model of motherboard, some users have found that the issue is resolved when they add a dedicated USB card or hub to handle the requirements of the Vive.

 

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F