please help.. brand new vive keeps crashing

anubisthegod95
Settler

please help.. brand new vive keeps crashing

i have just baught the htc vive a day or 2 ago and also got a brand new computer im not big into what everything is but its a gaming computer  on the box it says cyberpower pc. i belive its an asus or something like that, but i installed everything and it worked up until 20-30 min into playing a game then it crashes my pc and makes it restart. sometimes it restarts and sends me back to my computers home screen..then sometimes it just continues to say no signal display but my computer is still on, and the only way for me to get a display is if i shutdown my computer fully and turn it back on.. im running a hdmi through a tv for a desktop display. it doesnt matter what game it is it will let me play sometimes for a good hour then it crahes or sometimes it only lets me play for 15-20min and then it crashes.. any solutions?

Vive Staff

Re: please help.. brand new vive keeps crashing

@anubisthegod95

 

You may  want to check what USB ports you're using and try swapping them around. If you're using USB 3.0, try 2.0 and vice versa.

Let me know if that changes anything and we'll go from there.

Thanks,

-John C

"Welcome to the desert of the real."
anubisthegod95
Settler

Re: please help.. brand new vive keeps crashing

Do you know how I️ can switch them over to 2.0?
Matus
Settler

Re: please help.. brand new vive keeps crashing

USB 3.0 ports are blue . I think he mean to unplug the cable and try different USB port.

Vive Staff

Re: please help.. brand new vive keeps crashing

@anubisthegod95 @Matus

 

Correct. Try different ports and see if that makes a difference. Also you can clear USB Drivers. 

Uninstall third party USB Host Controller drivers

Due to compatibility, some PC hardware manufacturers may implement different USB Host Controller drivers. These third party drivers may interfere with the Vive hardware, causing it not to function properly. Replacing third party drivers with generic windows drivers is expected to resolve this issue.

  1. On the computer, press [Windows] key + R.
  2. On the Run dialog, type “msc” unquoted.
  3. Extend the Universal Serial Bus controllers
  4. Look for a driver that includes the words “eXtensible Host Controller” or “xHCI
  5. Right click on it and select Uninstall driver.
  6. Restart the computer and Windows will install a generic version of it.



Thanks,

-John C

"Welcome to the desert of the real."
anubisthegod95
Settler

Re: please help.. brand new vive keeps crashing

When I️ try to type in Msc in the run dialogue it says “windows cannot find “msc” make sure you typed the name correctly and try again”
Vive Staff

Re: please help.. brand new vive keeps crashing

@anubisthegod95

 

 

What version of windows do you have?

Thanks,

-John C

"Welcome to the desert of the real."
anubisthegod95
Settler

Re: please help.. brand new vive keeps crashing

Windows 10
Vive Staff

Re: please help.. brand new vive keeps crashing

That's strange. MSConfig should come right up in Windows 10 if you run "msc"

Try typing out the whole thing "msconfig"

 

Thanks,

-John C

"Welcome to the desert of the real."
anubisthegod95
Settler

Re: please help.. brand new vive keeps crashing

I’m sorry I’m so slow with computers haha but I typed in the msconfig and then my system configuration popped up. I see 4 different tabs (general,boot,services,startup,tools)
Vive Staff

Re: please help.. brand new vive keeps crashing

@anubisthegod95

 

I'm sorry, I gave you the wrong step. MSC is supposed to open "Device Manager" not "msconfig tool"

You can reach this by right-clicking on the windows icon and selecting device manager. I guess this was written for a different version of Windows.

 

device.PNG

"Welcome to the desert of the real."
anubisthegod95
Settler

Re: please help.. brand new vive keeps crashing

Okay I pulled that up I have
Admd usb 3.0 extensible host controller-1.0
And then 3.10-1.0
3.1-1.0
Vive Staff

Re: please help.. brand new vive keeps crashing

Right click and uninstall any "Extensible host controller" entry.

Thanks,

-John C

"Welcome to the desert of the real."
anubisthegod95
Settler

Re: please help.. brand new vive keeps crashing

I did that and it took away my mouse and keyboard use.
anubisthegod95
Settler

Re: please help.. brand new vive keeps crashing

And when I do uninstall it and restart it I open it back up and I still have the same 3.0
Labels