01-02-2018 07:44 PM
01-02-2018 07:44 PM
i have just baught the htc vive a day or 2 ago and also got a brand new computer im not big into what everything is but its a gaming computer on the box it says cyberpower pc. i belive its an asus or something like that, but i installed everything and it worked up until 20-30 min into playing a game then it crashes my pc and makes it restart. sometimes it restarts and sends me back to my computers home screen..then sometimes it just continues to say no signal display but my computer is still on, and the only way for me to get a display is if i shutdown my computer fully and turn it back on.. im running a hdmi through a tv for a desktop display. it doesnt matter what game it is it will let me play sometimes for a good hour then it crahes or sometimes it only lets me play for 15-20min and then it crashes.. any solutions?
01-03-2018 10:30 AM
01-03-2018 10:30 AM
You may want to check what USB ports you're using and try swapping them around. If you're using USB 3.0, try 2.0 and vice versa.
Let me know if that changes anything and we'll go from there.
Thanks,
-John C
01-04-2018 06:37 PM
01-04-2018 06:37 PM
01-05-2018 02:09 AM
01-05-2018 02:09 AM
USB 3.0 ports are blue . I think he mean to unplug the cable and try different USB port.
01-05-2018 11:27 AM
01-05-2018 11:27 AM
Correct. Try different ports and see if that makes a difference. Also you can clear USB Drivers.
Due to compatibility, some PC hardware manufacturers may implement different USB Host Controller drivers. These third party drivers may interfere with the Vive hardware, causing it not to function properly. Replacing third party drivers with generic windows drivers is expected to resolve this issue.
Thanks,
-John C
01-05-2018 01:55 PM
01-05-2018 01:55 PM
01-05-2018 02:03 PM
01-05-2018 02:03 PM
What version of windows do you have?
Thanks,
-John C
01-05-2018 05:51 PM
01-05-2018 05:51 PM
01-06-2018 04:10 PM
01-06-2018 04:10 PM
That's strange. MSConfig should come right up in Windows 10 if you run "msc"
Try typing out the whole thing "msconfig"
Thanks,
-John C
01-12-2018 12:59 PM
01-12-2018 12:59 PM
01-12-2018 02:25 PM
01-12-2018 02:25 PM
I'm sorry, I gave you the wrong step. MSC is supposed to open "Device Manager" not "msconfig tool"
You can reach this by right-clicking on the windows icon and selecting device manager. I guess this was written for a different version of Windows.
01-12-2018 04:11 PM
01-12-2018 04:11 PM
01-12-2018 04:55 PM
01-12-2018 04:55 PM
Right click and uninstall any "Extensible host controller" entry.
Thanks,
-John C
01-12-2018 05:20 PM
01-12-2018 05:20 PM
01-12-2018 06:04 PM
01-12-2018 06:04 PM