09-14-2017 06:58 AM
I paid and downloaded the "House of Meditation" a week ago, installed it, but as soon as the game starts, the screen says "unknown error code 10002", I then uninstalled it, reinstalled it, on and off for many days and many times, the result is the same, I tried to leave a comment at Viveport but no one responded, it just never worked, what can I do now ? anyone encountered similar problem ? where can I get help ? or even refund it ? feels very frustrated like being cheated.
09-14-2017 10:33 AM
Hi, is this a game you purchased or chose through your subscription? Do you experience this problem with any other titles? Was it always like this or did it happen recently?
09-15-2017 12:48 AM - edited 09-15-2017 12:54 AM
like I said, I paid and downloaded it, so it is not a subscription.
I got receipt reply from Viveport as well.
09-15-2017 12:50 AM
also, I have been using the same computer with same set of HTC Vive, all other games went well, but this one never got started.
09-15-2017 12:53 PM - edited 09-15-2017 12:59 PM
I was able to recreate the error. It seems like it's also affecting users on Steam as well.
@simonpau1, We're going to contact the developer to track down the root of this issue. Since the Steam version is also affected I'd recommend hanging tight until we talk to the dev.
Technical Specialist; San Francisco, CA
09-16-2017 02:07 AM
thanks for the follow up, nothing I could do but wait for solutions from you experts, honestly very dissappointed as I got no reply from firstname.lastname@example.org, I enquired about this issue directly, don't think I will buy any other product from them any more.
thank you guys.
09-19-2017 04:10 PM
09-19-2017 06:44 PM
thanks for the follow up, appreciate it, but this developer is definitely a question mark, they never got back to me.
what I really need though, is something similar, a relaxing app for mind meditation, any recommendations ?
09-22-2017 03:26 AM
thanks for your team's support, but really don't regard a refund as the best solution, my whole purpose is to buy something that I want to use, this could not be satisfied at this point, whereas, the developer fails to respond to the problem is a big disappointment, they simply ignored any and all question to their problemetic product.
09-22-2017 09:29 AM
I understand your frustration, but as I'm sure you know, we as HTC Vive do not represent Cerevrum Inc (The developer) so our ability to to provide you with assistance is limited to that which we have control over, I.E. refunds.
Thank you for understanding,
09-22-2017 04:56 PM
Hi, per the thread, this title does not function normally. We're working on it, but for now we can offer you a refund.
09-23-2017 12:00 AM
I honestly appreciate all you and your associates have tried for assisting me in this subject, there is no doubt about it.
I definitely understand your position, but in the contrary, I hope you can also understand us as a consumer, we purchased this product through Viveport and the trust and liability stays there, for instance, if a consumer purchased a substandard product from the rack of a super market, is the liability with the super market ? or the manufacturer ? my confidence in a product which I chosed from viveport is because I know it is something controlled and managed by viveport, I don't know and don't care about whoever developed it, in actual practice, viveport warrents its quality, I am very impressed with all the hard work that your team has done in this case, but I think there can be much room for improvement from viveport regarding quality control , a refund to a purchase when there is something wrong does not prove a good service cycle, but rather, a creation of disappointment, please don't take it personal, I am refering it to a total solution which viveport can fine tune for their product quality consistantly.
once again, thank you for all your help.