flashing grey screen

Aidarpro
Builder

Re: flashing grey screen

Who know, how can reset firmware for lighthouses and headset? And where i can download old firmware for them?

Vildan
Builder

Re: flashing grey screen

Good idea. I wanted to ask the same.

HTC staff, please, write here links to firmware, steam, steam vr , driver for nvidia. All version of this must be from February or first 10 days of March. As I noticed, before the middle of March all was OK. We will try use this.
KingRangnar
Builder

Re: flashing grey screen

Palit  GTX 1080 GameRock. I haven't even bother to try out the HMD in the last 2 days, since it pisses me off Smiley Very Happy Thanks to the guys who runs all the tests trying to figure this out. I don't have the time, neither the nerve for it right now Smiley Happy 

echeva
Pioneer

Re: flashing grey screen

Another thing I forgot to say, but I see some people mentions is that it always start when looking down. Not necesariy at your feet, but always at the ground. I still think it is related to heat, as heat goes up, so when looking down heat goes inside the helmet. But I agree, if this didn´t happen months ago, it should ALSO be related to software.

echeva
Pioneer

Re: flashing grey screen


Vildan wrote:
Good idea. I wanted to ask the same.

HTC staff, please, write here links to firmware, steam, steam vr , driver for nvidia. All version of this must be from February or first 10 days of March. As I noticed, before the middle of March all was OK. We will try use this.

I completely agree, my problem started in March. I don't think it is a problem from May but further in time.

Vildan
Builder

Re: flashing grey screen

Sorry, but it's not my case. My flashings don't connect with direction, where I'm looking to.
MartinMarty
Constructor

Re: flashing grey screen

I have definitely had the problem looking down, but I can't say that's most of it. The ones that really yank my crank are the ones where I am not looking down, where I've got a base station four or five feet away well within its 120º field of view. I will say that the first time it happened I was definitely looking down because I remember in Firebird story there is a place where they have you chasing this "dog" creature trying to grab a magic blinky thing and it was during that that I had my first grey-out.

 

I wonder how rare we are. Generally, people come to support forums with some kind of a problem so it is not unusual to find high percentages of participants to be somewhat dipleased over one thing or another and to get the idea that "this is broken for everyone so why haven't they already fixed it and why are they ignoring the probem?" But I wonder if there are hundreds of happy Vive users out there enjoying untainted immersion for every one of us who is having this issue.

KingRangnar
Builder

Re: flashing grey screen

@MartinMarty,

I do not agree entirely with you. What you're saying would be more appropriate for a case where, a lot of people are complaining about, their Vive were too heavy or too uncomfortable or some other thing that is just the way it is. In this case is about a problem which has nothing to do with some of the negatives that is known. ( By negatives I don't point out something in particular, as I'm quite happy with my Vive overall, but you know people always find something to complain about). So, we are dealing with a problem which ruins the whole purpose of our gadget. And when you see that a lot of people response in this forum + eventually others who for some reason or another are looking for their answers somewhere else... you know how the things are going.  

I'm not considering myself for one of the angry type, that are threathening or something, I just plead to HTC  to escalate this issue loud enough so we could get our problem solved. Personally I believe that HTC are not in the VR bis. for just a year or so, they are one of the settlers of the foundation of the VR industry and they are here to stay. That's why they should not see things like: "well only few unhappy customers having this problem, but you know what ... we have a million happy ones, so why bother?". 

In general I understand what was your point Martin, but I just think that's not the case you're talking about. I still don't regret my purchase even having this issue for quite some time and right now is close ot unusable, but I believe that somehow HTC will figure that out. 

 

DevilDuck
Explorer

Re: flashing grey screen

Hi again so some update:

After repositioning base stations so that the beams dont hit absolutely anytihng reflective it works without grey screens or flashing for me for extended periods of time.

In conclusion it seems to me that if temperatures are high enough or the sensors get warm enough there is either some kind of heat interference or the sensor sensitivity changes. When this happens the slightest reflective surface (like a door knob or the metalic armrest of my chair) can cause grey flashes.

I fixed the problem for me but would like to know if this is a software or hardware issue or if it is just issues of sub optimal placement and interference

Aidarpro
Builder

Re: flashing grey screen

I thought like DevilDuckwhen i tested for 2 hours with covered reflecting surface. But in few days grey flushing came back. Gray appeared less, but still it does not allow to play normally.

At now my quation for all: When i have played 2 hours - temperature of headset (front side, higher the camera) riche to around 42C. If i just headset connect to power (don't turn on PC) and still it for few hours then temperature of headset riche to around 42C.

42 degrees is estimate by sight, I did not messure.

All of them also?

Is it normal?

MartinMarty
Constructor

Re: flashing grey screen

@KingRangnar, I agree with everything you just said.

 

However, still, I wonder how many of us are trouble-free. The reason it is on my mind is because I have participated in several social interactions in VR recently, including an amazing show at theWaveVR. In none of these were the people talking abot problems or upset because they would have to make a temporary exit to rest/reset their HMD/software/computer.

 

That just got me thinking whether we were part of a small minority. So it's not so much the attitudes I'm wondering about as the actual numbers.

 

And I too, definitely do not regret the purchase because I think we are into a new revolutionary technology and the ride is not to be without a few bumps. Hope they get it sorted soon, though, because I'm jonesing for some quality immersion.

KingRangnar
Builder

Re: flashing grey screen

@MartinMarty,

Yeah I got your idea, but still... think about it. Doesn't matter if let's say we are 50 customers in total having this issue so far against 800.000. Who knows if the number of the customers having this issue is growing or it's about to grow ? No one... you haven't heard of this problem yet because 

1. As you said, customers with that problems are not so many so far.

2. I believe every one of them is still patient enough (like they should, having in mind that this whole technology/industry is new), and they still feel like the right thing to do right now is to turn to HTC to figure out that problem.

And still everybody knows that if this issue remains unsolved for a long time, some of these customers eventually will start complain about it somewhere, be it youtube, or some tech forums etc. You can imagine the competitor's fanboys how much will blow this case out, and then it will eventually hurt at some proportion HTC Vive departament.  And that's not good for the long run ... especially when you know that there are a lot of new comers to this new industry. And as of today for me Vive is the king of VR not only because I found it superior with the specs and tracking, but also so far I'm happy with the customer care. I believe HTC is trying to do their best to make things right. 

Overall .... that is why I don't believe that anybody would pass this issue just like that, because we (the customers having this issue) are just a drop in the ocean. Sometimes one single drop can paint the whole pool in different color. Smiley Happy 

Vildan
Builder

Re: flashing grey screen

HTC team, could you find any ways to solve this problem? Please inform us about you trying. What methods
you've tried, what it's results. We are waiting and believe in you. Please show us your efforts.
echeva
Pioneer

Re: flashing grey screen

I agree @KingRangnar, not only I support HTC for all those reasons but also because it has not followed a policy of exclusive launches. I think it shows an intention of competition with quality and not market agreements excluding users.  I have not lost my faith yet, I have just bought €200 more in VR titles in summer sale.

 

I think If HTC would think we are only 50 people, the easiest way would be replacing our headsets. I know a couple of guys whose headsets were replaced, HTC service was excellent, but problem was not solved. So I am sure they may be starting to worry before this becomes a snowball. Any action now will take consecuences in future business (in one way or another). Anyway, this is difficult to diagnose, as there are other reasons for this kind of failure (i.e. ASMEDIA USB drivers which are common in ASUS motherboards). Last year this was the main cause for these problems. 

 

I wish this will get soon diagnosed and solved, and it would be a kind detail to offer us "sufferers" who keep loyal an interesting discount in next generation headsets ;-) or even giving us free beta testing prototypes :-) (Kindly write it down, HTC :-) )

CaTaPulT
Architect

Re: flashing grey screen

The unfortunate part is trouble shooting ANYTHING on a PC is a pain in the butt due to PC's having so many combinations of hardware.... in example..... so many different models of motherboards for various kinds of processors (Intel vs AMD), driver software, some of it is well written, some not so good. Then there's video cards, be them Nvidia based or AMD and in some cases Intel, the various chipsets on those cards, the drivers for those cards and so on.

Then there's the VR software itself, VivePort, Oculus Home and SteamVR. Often some of these can be the problems. Personally, I don't run Oculus home all the time (I have it turned off unless I want to run it), and I un-installed VivePort (Due to really not liking that software) so all I have left is SteamVR and I have very few issues with my Vive, the odd time, when I start SteamVR, the base stations will be greyed out, I just reboot the computer and everything is fine after that.

The other thing is everyone's PC is differently setup, USB ports should have the power management feature turned off, works fine on USB 2 instead of USB 3. Background software should be kept to a minimum and some of it is so badly written that it will cause problems with the Vive (Asus Ai Suite comes to mind). So bad enough trying to figure out the problem with just the hardware aspect of a given computer, it's also trying to figure out how the operating system is setup and laid out with various drivers and software running in the background.

Also there's setting in SteamVR that can cause issues, I have that bluetooth stuff for putting the lighthouses to sleep turned off, I noticed that this feature was very inconsistent depending on the version of SteamVR. So I manually turn everything off when not in use. Also, the room the Vive is being used in can be a problem too, the shape and how well the lighthouses are alligned in that room can affect tracking.

Just something to keep in mind. Luckily, I'm one of the people not having problems with my Vive, but then I setup that computer to favor the Vive more than any other use.

I hope you guys with the grey screens get your solution soon, I know it would drive me nuts if it were to happen to me.

Regards: Jack