flashing grey screen

Se7en11
Architect

Re: flashing grey screen

Im well aware thats its a heat issue now but I cant be withoutmy Vive going into repair so i have to stick with Big fans and an ice pack close by if the problem gets too much. 

Will wait until vive 2.0 comes out Or the LG or some other HMD then get this one sorted. 

Se7enVR
-Is it Real or Just VR? not a question just a Signature
KingRangnar
Builder

Re: flashing grey screen

I'm doing it for the exact same reason as you @Se7en11.

I don't want to end up with expired warranty and haven't sorted this things out. When the new generation VR comes I want to be able to sell my VR in good condition Smiley Happy I didn't had the time to play on it the last couple of months anyway ...

MartinMarty
Architect

Re: flashing grey screen

Hey @Se7en11, I didn't know you were having this problem. Remember back when you were reviewing games on your show from The Basement and you had me on your show? I was already having this problem back then. Mine started around May. In fact I had the problem a couple times while we were trying to record your show, if you recall, cuz' the camera crew showed up late and you & I ended up being in VR for like 3.5 hours, pushing my HMD into the overheat zone.

 

Anyway, I'm on my second HMD experiencing the same problem, but also my second HMD where taping over the one sensor fixes the problem. Knock-on-wood, I have not had the problem spread to additional sensors even though it has been suggested that this would occur. For me, besides looking a little hoakie, occluding that sensor has been a viable fix, in that it has given me back full use of my Vive and I think easier and safer than fans and ice packs. 

 

I am still hoping for a real fix, i.e. engineering change, from Vive, and I think we are all owed a fully functional product that could be resold to someone without a disclaimer, but the pragmatist in me says I can run this way if necessary. Anyway, if the heat theory holds true, winter is coming so I should have a few months of normal operation. Maybe when I put my shorts away and get out long pants and flannel shirts I will try taking the tape off my HMD. 

 

Your new videos and logo are looking good! Good luck to you!

CrisV
Contributor

Re: flashing grey screen

Hello, 

I  bought 2 headsets in May for my Arcade, just to see how clients would like it. My area has some glass and light spots. One headset works perfectly, it gets hot but no grey screens or loss of tracking at all. The other one, well first I blamed the glass walls, I covered them, then the light, I blocked it. The gray screen keeps coming after playing for about 30 to 40 min. 

Both computers are exactly the same, bought them with the same components, GPU GTX 1070, i7, 16 RAM , Windows 10.

 

Well after changing the HMD to the other computer and VR area, the HMD showed gray screen after 20 min. 

 

In counclusion, the HMD has a fault, too bad I couldnt test this before because I got the computers a month ago.

 

My last try is changing the USB cable from the headset, I'm doing this tomorrow and let you know.

MartinMarty
Architect

Re: flashing grey screen

Wow, @CrisV, that is a useful post. I don't think we've had anyone with a similar situation.

 

So your "good" HMD stays good on either computer and your "bad" HMD fails after 20 or 30-40 minutes depending on the computer / play area?

 

Thanks for posting. We haven't had any new input for a while.

Aidarpro
Builder

Re: flashing grey screen

Dear @CrisV, i have big request for you!

Please, could you swap only HMD in your "Arcade" (cables, linkbox and other components stay in their places). It's very interesting what will be result.

I'am betting that HMD is reason of problem.

CrisV
Contributor

Re: flashing grey screen

Yes @MartinMarty , the good one stays good in either computer or play area, it even gets super hot and works perfectly.

 

The bad HMD starts to show gray screens after 20 to 40 min. I've also notice that when the game starts to have more to process it will acelerate the gray screen until it looses completely tracking. For ex. when I play HordeZ , at the begining is fine, but after having bunch of zombies around me it starts to flash grey. 

My hypothesis is that the USB cable from the headset to the link box cant handle all that info. I'm getting a new usb today and I will test it.

 

@Aidarpro, sure I'll try changing the HMD only and let you know.

 

This is a nightmare for a VR Arcade, I want to expand to 5 VR's but I wont do it until VIVE comes with a solution, or buy the HMD, test it for a full day and if it losses tracking I'll return it. 

Aidarpro
Builder

Re: flashing grey screen

@CrisV, and my hypothesis is one or severall sensors who overheating as a result of which sensors react reflected IR rays or another source of light (non IR).

So, let waiting your result.

Aidarpro
Builder

Re: flashing grey screen

Hi everybody!
On the past wensday i sent HMD to service in Moscow. I will wait news from the service centre and write to here about it. I hope it will be good news.
PS i made marker for identificate HMD when i recive it.
Aidarpro
Builder

Re: flashing grey screen

Where is other pages of the topic?

Where is buttons for change page of this topic?

Please, return buttons for go to other pages.

So nobody will see all our conversation.

Aidarpro
Builder

Re: flashing grey screen

So, it looks i found deside of this problem.

I handed over to service centre and they to replacement motherboard of HMD.

Then I used it about 2 weeks without grey screen. But i dont sure, becouse the reason is more cool temperature in the room. My sessions was continuos to 2 hours. I will be testing for 2-3 weeks then set status for this topic to Solved.

MartinMarty
Architect

Re: flashing grey screen

@Aidarpro If they are replacing the motherboard of your HMD, I hope they actually made an engineering change to correct the problem. My replacement HMD did not take long to develop the same problem. I have been running with the sensor occluded ever since, but I may try taking the tape off now that it is winter. I suspect that your initial success may be due to the cooler temperatures.

 

I think (hope) the web site is just broken. I hope they are not trying to rewrite the history of this long outstanding problem. If you go to the front page you can access the entire conversation, so I think they are not. Otherwise, that would be very very bad .

Petters27
New Arrival

Re: flashing grey screen

Just bought a HTC Vive and right on 20min mark the grey screen starts showing and gets progressively worse.

jfc what a rip off.

MartinMarty
Architect

Re: flashing grey screen


Petters27 wrote:

Just bought a HTC Vive and right on 20min mark the grey screen starts showing and gets progressively worse.

jfc what a rip off.


Welcome @Petters27.

 

I don't speak for Vive and I don't think it is right that they have basically just ignored all of us with this problem, even though they tried for a while, until Google bought into HTC. Since the beginning, I've tried to keep cool and let them work it out, but I guess that was the wrong approach because the non-squeaky wheel got absolutely no grease. I figured they would have come up with a hardware fix for all of us by now but they haven't. Also, as Christmas approached I have to say I considered screaming my head off on every retail web site to tell people not to buy this thing because they would get no support.

But the fact is, I can't get that worked up about it because I have been running perfectly fine with the one sensor taped over since July. Sure it looks stupid and Vive is expensive and by rights, they owe us a fix and all that. I just don't have the time or the energy to fight about it and I have played all kinds of games and experiences and had a great time with my stupid looking bandaged Vive.

 

I would only advise you to please try the workaround while you are pursuing a real solution with Vive support. Don't just sit there and be mad because you will really be missing out on a lot of fun for no real reason.

Vive Staff

Re: flashing grey screen

@MartinMarty


We haven't heard from you in a while. You still have my direct email as well as our support email address. Your original headset was taken for testing (although we were unable to replicate the issue ourselves here) and we sent you a replacement one along with replacement 3-in-1 cables. We extensively tested everything we sent to you make sure that there was nothing wrong with any of it.

Please contact us directly if you feel you need additional support.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
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