flashing grey screen

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Vive Staff

Re: flashing grey screen

@1inallallin1

 

I sent you a PM about your missing HMD.

Thanks,

-John C

"Welcome to the desert of the real."
MartinMarty
Constructor

Re: flashing grey screen


TheLuk wrote:

@MartinMarty

When I cover the sensor the problem seems to vanish, but the feeling is that the tracking is slightly less stable (other sensors may also be involved when the temperature increases further). It's winter now where I live, so to bring out the problem I have to artificially raise the ambient temperature, but I'm sure that in 2 or 3 months it will become very difficult for me to use this headset. Anyway, in my opinion, covering the sensor can be seen as a temporary solution and a definitive solution should come from the HTC technical staff. It seems very strange that after almost a year there is still no solution to the problem...


I agree. Although a number of us have sent in malfunctioning HMDs they have been unable to recreate the problem, therefore they have been unable to solve the problem.

TheLuk
Explorer

Re: flashing grey screen

I think we should give more visibility to this issue that afflicts many users, because it would be right to know it before buying the VIVE. I feel that this flaw is present in most of the headset sold and that it is only a matter of time for the prooblema to came out, otherwise it would not explain the behavior of the HTC assistance, which seems to want to hold over more than solve.

MartinMarty
Constructor

Re: flashing grey screen

I've thought about that. I hate to stick it to the support guys because they have tried I think, at least when they were working with me. I hate to stick it to Vive because we're all invested in that platform. That being said I find it just incredible that they coulnd't recreate problem with all the headsets we sent in. I think they owe me a 100% working headset that I paid for, one that works without a bandage, but I don't want another replacement of the same flawed design and I can't go through a 4 month wait like the one gentleman described. AND I really really really wonder if the new Vive Pro revealed at CES will correct the problem. So I guess, without beating around the bush, what I want is for them to send me a new & improved Vive Pro and a return label and I'll put my old one in the box and send it back and live happily ever after. IDK if new HMD works with old base stations, etc etc.

TheLuk
Explorer

Re: flashing grey screen

@MartinMarty, my experience was a bit more disappointing, but I fully agree with what you say. Probably in this way they would be able to regain some trust.

 

Tippmann85
New Arrival

Re: flashing grey screen

@MartinMarty, I recently started getting the grey screen problems after around 1-1.5 hrs of gameplay. I tried alligning base stations, use with/without sync cable, removed all reflective surfaces and reinstalling drivers and changing USB ports...  nothing helped until I read this forum and slapped on a piece of tape over the front right sensor. The grey screens have stopped occuring. 

 

The problem for me is in fact isolated to the front right sensor when the HMD gets hot after around an hour of gameplay. My house is currently being heated for the winter months and it just so happens that my game room is one of the rooms closest to my heat pump and therefore is heated up hotter than the rest of the house. This is why I am just now noticing the grey screens. I am very sorry to hear that HTC support has not been able to replicate this because for me I can easily reproduce.

 

@MartinMarty, thank you for posting your "fix" and thank you to everyone else who has been posting in the forums. If HTC cannot offer a real solution, at least we have individuals in the community who are willing to share their experiences to get us by.

 

@Synthesis, we want answers.... 

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