flashing grey screen

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Vive Staff

Re: flashing grey screen

@1inallallin1

 

I sent you a PM about your missing HMD.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

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MartinMarty
Architect

Re: flashing grey screen


TheLuk wrote:

@MartinMarty

When I cover the sensor the problem seems to vanish, but the feeling is that the tracking is slightly less stable (other sensors may also be involved when the temperature increases further). It's winter now where I live, so to bring out the problem I have to artificially raise the ambient temperature, but I'm sure that in 2 or 3 months it will become very difficult for me to use this headset. Anyway, in my opinion, covering the sensor can be seen as a temporary solution and a definitive solution should come from the HTC technical staff. It seems very strange that after almost a year there is still no solution to the problem...


I agree. Although a number of us have sent in malfunctioning HMDs they have been unable to recreate the problem, therefore they have been unable to solve the problem.

TheLuk
Explorer

Re: flashing grey screen

I think we should give more visibility to this issue that afflicts many users, because it would be right to know it before buying the VIVE. I feel that this flaw is present in most of the headset sold and that it is only a matter of time for the prooblema to came out, otherwise it would not explain the behavior of the HTC assistance, which seems to want to hold over more than solve.

MartinMarty
Architect

Re: flashing grey screen

I've thought about that. I hate to stick it to the support guys because they have tried I think, at least when they were working with me. I hate to stick it to Vive because we're all invested in that platform. That being said I find it just incredible that they coulnd't recreate problem with all the headsets we sent in. I think they owe me a 100% working headset that I paid for, one that works without a bandage, but I don't want another replacement of the same flawed design and I can't go through a 4 month wait like the one gentleman described. AND I really really really wonder if the new Vive Pro revealed at CES will correct the problem. So I guess, without beating around the bush, what I want is for them to send me a new & improved Vive Pro and a return label and I'll put my old one in the box and send it back and live happily ever after. IDK if new HMD works with old base stations, etc etc.

TheLuk
Explorer

Re: flashing grey screen

@MartinMarty, my experience was a bit more disappointing, but I fully agree with what you say. Probably in this way they would be able to regain some trust.

 

Tippmann85
New Arrival

Re: flashing grey screen

@MartinMarty, I recently started getting the grey screen problems after around 1-1.5 hrs of gameplay. I tried alligning base stations, use with/without sync cable, removed all reflective surfaces and reinstalling drivers and changing USB ports...  nothing helped until I read this forum and slapped on a piece of tape over the front right sensor. The grey screens have stopped occuring. 

 

The problem for me is in fact isolated to the front right sensor when the HMD gets hot after around an hour of gameplay. My house is currently being heated for the winter months and it just so happens that my game room is one of the rooms closest to my heat pump and therefore is heated up hotter than the rest of the house. This is why I am just now noticing the grey screens. I am very sorry to hear that HTC support has not been able to replicate this because for me I can easily reproduce.

 

@MartinMarty, thank you for posting your "fix" and thank you to everyone else who has been posting in the forums. If HTC cannot offer a real solution, at least we have individuals in the community who are willing to share their experiences to get us by.

 

@Synthesis, we want answers.... 

MartinMarty
Architect

Re: flashing grey screen

Glad it worked for you, @Tippmann85.

 

You better believe back at the beginning we ALL tried ALL that stuff. As I recall, I found that occluding some sensors would bring my HMD out of the fog but it was someone else who actually isolated the exact sensor, so we all owe that guy a beer.

 

My story went down basically the same as yours, everything was perfect and then when spring came it started to grey out, we now know due to the temps. I really don't even think about the bandage any more, though I hope when the time comes to trade up my HMD to a VIve Pro they don't give me any hassle if they do offer a trade-in program.

 

Had this fix not been discovered, I would probably be sour on VR in general because I would never have gone out and gambled another $600 for a rift or whatever it cost at the time. I sure would've missed a lot of fun.

GTF147
Contributor

Re: flashing grey screen

Hi, i tried the fix with the tape but didn't seem to work we are now in the middle of summer here in Australia and i'm down to about 30mins of gameplay before the grey screen occurs, i can't begin to tell you how frustrating this is. With a lot of people interested in my VR setup i find it so difficult to recommend the Vive without knowing a fix for this issue. Now that the Pro is being released it looks like we'll be asked to upgrade with the promise of a fix, doesn't seem fair for the people who bought the original product in good faith that it would do the job in all enviroments.

Trev

MartinMarty
Architect

Re: flashing grey screen

@GTF147 When it is flaking out, try running your hands around the HMD blocking various sensors. Maybe you'll have better luck with a different one. Have you actually tried cooling the front? I think you'll find some who had good results with fans and such if you go back through this thread. Australia might be a tough environment for this particular problem. Good luck to you.

GTF147
Contributor

Re: flashing grey screen

Thanks, I might try other sensors as my next idea was a fan which is annoying if you are moving around.

butterghost
New Arrival

Re: flashing grey screen

Another Australian here, suffering from a similar problem - I've only just got my Vive and I'm having issues around the 30 minute/1 hour mark. I've not yet tried covering the rightmost sensor so I'll be doing that soon - but my issue is that if I avoid the loss of tracking the headset itself will begin running to hot to use for longer than 2 hours at most. Usually when the headset is removed at the 30 minute mark I need to spend another 30 minutes cooling myself down. I've purchased the third-party hardware "Vive 'n' Chill" to help deal with this issue but I doubt that will arrive anytime soon.

donatelo11
New Arrival

Re: flashing grey screen

I have same grey flash problem, seems there is a lot of people having this new issue, whats going on.
MartinMarty
Architect

Re: flashing grey screen

Wow, Vive N Chill. Looks hoakie as hell (this coming from the guy with a post-it note taped to the front of his HMD) but I was super impressed to see 9/9 good reviews. That's a great start. I'm just not sure whether it is supposed to be cooling your head or the HMD but you'll find out soon enough. Good luck!

ManamalReacts
New Arrival

Re: flashing grey screen

I just purchased a HTC Vive. Been a week now using it and I just started to get the flashing when I play over an hour. The Headset gets very hot near the HDMI/USB inputs. I believe this is casuing the Headset to malfunction. Are there any third party cable that we can buy that are more heat resistant so maybe this problem can be avoided where we can play for more hours? Has HTC found out what the problem is? Does HTC support even care the headsets are overheating? How can't HTC support not replicate this issue? 

 

I have 30 days to return my Vive and I will do so if necessary. Hard to belive that HTC does not fix this heating problem or offer something else as a fix.

 

Well, I have 3 weeks left to return the set. Let's see how this plays out for me over the next 2 weeks.

GTF147
Contributor

Re: flashing grey screen

The fan idea seems to work, very annoying but if i pause what i'm doing and stand in front of the fan for a few minutes it does seem to stop the grey screen. At least it proves it is heat related, shame we are getting no assistance from HTC.